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Monta Integration
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Use cases of the Monta integration in customer service?
Fulfillment Data in the Support Dashboard
All shipping and fulfillment information from Monta is automatically displayed in the ticket. Your team has immediate access to order status, tracking numbers, and delivery details – without switching systems.
Proactively Identify and Resolve Shipping Issues
Detect shipping delays, failed deliveries, or other fulfilment problems directly within the support workflow. Automated alerts and escalations ensure that no case goes unnoticed.
Automatic Return Tickets & Refunds
Create return and refund processes directly from the support ticket – including automatic communication with Monta and the customer. Return labels and status updates are generated and sent out automatically.
The Benefits of the Monta Customer Service Integration from ArminCX
Faster response times in shipping cases
Shipping issues are identified before the customer asks – this reduces stress and increases satisfaction.
Manage returns more efficiently
Automated processes and structured workflows save time and ensure comprehensive documentation.
Fewer system disruptions
All relevant fulfillment information is available where your support team works: in Armin CX.
How to set up the Monta integration
The integration connects Monta to ArminCX via a secure API. Support staff can view and edit fulfilment data, shipping statuses, and returns directly in the dashboard. Automated workflows handle standard cases such as shipping notifications, delays, returns, and refund processes. Alerts are automatically triggered and escalations initiated in the event of shipping issues. Onboarding is carried out by Armin CX's Customer Success Team, including templates and personal support for a quick go-live.
Frequent Questions about the Monta Integration
Agents can get orders, products, and customer info, create discounts, process refunds/cancellations, and update order notes—all from within Armin CX.
The integration supports real-time sync of order, customer, and product data, with segmentation based on purchase history, email, or phone number.
Yes, you can trigger WhatsApp, email, or SMS flows based on Shopify events, segment customers, and automate loyalty rewards.
Yes, Armin CX provides onboarding, workflow templates, and ongoing support to ensure a smooth setup.
Related Integrations
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