Connect to Intercom
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Intercom Integration
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Use cases of the Intercom integration in customer service?
WhatsApp as a New Support Channel
Directly convert WhatsApp messages into tickets in Intercom. Customer inquiries from WhatsApp will automatically appear in the existing Intercom workflow – including phone numbers and, where available, names and other contact details.
Lead Enrichment & Automated Workflows
Supplement Intercom tickets with additional data such as phone numbers or tags to enable targeted workflows and segmentations. Use Armin CX to trigger campaigns or follow-ups and manage communication across channels.
Flexible API and Webhook Integration
Utilise the open API of Armin CX to create custom triggers, tagging, or data enrichment in Intercom. This allows for the implementation of complex use cases and automations.
The Benefits of the Intercom Customer Service Integration from ArminCX
Fewer tool breaks
All support channels in a single interface – no jumping between tabs.
Better customer experience in chat
Integrate shop data into your chat communication – automated & context-based.
Faster transitions possible
Migrate from Intercom to Armin CX in just a few days (including ticket data and workflows).
How to set up the Intercom integration
The integration connects WhatsApp and other channels via ArminCX directly with Intercom. Each WhatsApp message is created as a ticket in Intercom, including the telephone number, name (if available), and optional tags. Additional data points or triggers can be passed to Intercom via the ArminCX API. Workflows can be flexibly designed and customised to fit existing Intercom processes. The setup is done in collaboration with the ArminCX team and can be completed in a short amount of time.
Frequent Questions about the Intercom Integration
Agents can get orders, products, and customer info, create discounts, process refunds/cancellations, and update order notes—all from within Armin CX.
The integration supports real-time sync of order, customer, and product data, with segmentation based on purchase history, email, or phone number.
Yes, you can trigger WhatsApp, email, or SMS flows based on Shopify events, segment customers, and automate loyalty rewards.
Yes, Armin CX provides onboarding, workflow templates, and ongoing support to ensure a smooth setup.
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