Connect to Gorgias
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Gorgias Integration
Verbinde deine Tools mit Chatarmin
Use cases of the Gorgias integration in customer service?
Synchronise Tickets & Contacts
All support inquiries and customer data are synchronised between Gorgias and Armin CX.
Automated Follow-ups & Status Updates
After each ticket resolution, follow-ups are sent out automatically.
View Communication History Across Channels
WhatsApp, email, chat, and social media can be viewed centrally.
The Benefits of the Gorgias Customer Service Integration from ArminCX
Central Overview for All Channels
All enquiries and data are collected centrally.
Automated Communication
No manual follow-ups are necessary.
Smooth Migration & Integration
All data and workflows are preserved
How to set up the Gorgias integration
The integration connects Gorgias and ArminCX via API. Tickets, contacts, and communication histories are synchronised. We will support you in the transition from Gorgias to ArminCX (including the transfer of tickets, workflows, macros, and Help Centre content). Your team will continue to work productively right away, without data loss or system disruption.
Frequent Questions about the Gorgias Integration
Agents can get orders, products, and customer info, create discounts, process refunds/cancellations, and update order notes—all from within Armin CX.
The integration supports real-time sync of order, customer, and product data, with segmentation based on purchase history, email, or phone number.
Yes, you can trigger WhatsApp, email, or SMS flows based on Shopify events, segment customers, and automate loyalty rewards.
Yes, Armin CX provides onboarding, workflow templates, and ongoing support to ensure a smooth setup.
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