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Asana Integration
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Use cases of the Asana integration in customer service?
Convert Support Tickets into Tasks
Automatically create tasks in ASANA from support tickets in Armin CX – for example, for logistics, product development, or internal follow-ups. This way, every important request lands directly in the appropriate team board.
Status Updates & Collaboration
Keep support and project teams synchronised: status changes, comments, or attachments are exchanged between Armin CX and ASANA – customisable according to the use case.
Individual Automations
The integration is tailored to your workflow: From simple task creation to complex logistics processes, as implemented for clients such as eDubeli.
The Benefits of the Asana Customer Service Integration from ArminCX
More Efficient Collaboration
Support, logistics, and project teams work hand in hand – no loss of information, no duplicated tasks.
Tailored Automation
Custom integration, aligned with your processes – from simple ticket handovers to complex workflows.
Transparency & Traceability
Every request, every task, and every status is traceable – for better management and quicker problem resolution.
Flexible & Scalable
Integration via API, webhook, or custom connector – ideal for growing businesses and individual requirements.
How to set up the Asana integration
The ASANA integration will be customised to your requirements in collaboration with the ArminCX team. Typical use cases include the automatic creation of ASANA tasks from support tickets, synchronising status and comments, or initiating logistics workflows. The implementation is carried out as a custom integration – from requirement gathering to go-live, with personal support. Successfully implemented for clients with individual processes (e.g. eDubeli, logistics integration).
Frequent Questions about the Asana Integration
Agents can get orders, products, and customer info, create discounts, process refunds/cancellations, and update order notes—all from within Armin CX.
The integration supports real-time sync of order, customer, and product data, with segmentation based on purchase history, email, or phone number.
Yes, you can trigger WhatsApp, email, or SMS flows based on Shopify events, segment customers, and automate loyalty rewards.
Yes, Armin CX provides onboarding, workflow templates, and ongoing support to ensure a smooth setup.
Related Integrations
Xentral
Integrate invoices, delivery status, and product data directly from Xentral into your support team.
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