Connect to Freshdesk
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Freshdesk Integration
Verbinde deine Tools mit Chatarmin
Use cases of the Freshdesk integration in customer service?
Smooth Migration of Tickets & Contacts
Import open and historical tickets, contacts, and relevant data from Freshdesk into ArminCX. The migration will take place with personal assistance and without interrupting ongoing operations.
AI Training & Workflow Optimisation
Train the ArminCX AI using your Freshdesk tickets. Automate recurring inquiries, improve response quality, and optimise workflows – uniquely tailored to your processes.
Parallel Operation & Risk-Free Transition
Use Freshdesk and ArminCX in parallel during a transition period. Synchronise tickets and work with both systems until your team is fully transitioned.
The Benefits of the Freshdesk Customer Service Integration from ArminCX
Quick & Secure Migration
Tickets, contacts, and workflows are fully transferred – ensuring a smooth transition without data loss.
Automation & Multi-Channel Support
Benefit from AI-powered responses, automated workflows, and central management of all channels.
Customisation & Personal Support
The integration is tailored to your processes – with custom mapping, a workflow builder, and personal assistance.
Parallel Operation for Maximum Security
Work in both systems during the transition to minimise risks.
How to set up the Freshdesk integration
The integration connects Freshdesk to ArminCX via a secure API. Tickets, contacts, and relevant data are imported, and the AI is trained based on your Freshdesk history. Workflows, tags, and agent assignments are mapped out in collaboration with the ArminCX team. During the migration, you can use Freshdesk and ArminCX in parallel until your team is fully transitioned. The implementation is carried out as a bespoke project, accompanied by experienced ArminCX experts.
Frequent Questions about the Freshdesk Integration
Agents can get orders, products, and customer info, create discounts, process refunds/cancellations, and update order notes—all from within ArminCX.
The integration supports real-time sync of order, customer, and product data, with segmentation based on purchase history, email, or phone number.
Yes, you can trigger WhatsApp, email, or SMS flows based on Shopify events, segment customers, and automate loyalty rewards.
Yes, ArminCX provides onboarding, workflow templates, and ongoing support to ensure a smooth setup.
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