WhatsApp Marketing
Customer ServiceChoose Your AI Customer Service Plan for E-Commerce
Find the right plan to automate support and delight customers—from smart automation to enterprise solutions
Overview | GrowthThe perfect AI support setup for growing brands Book a demo | ScaleCustomer service automation in one unified platform Book a demo | GlobalEnterprise support for international e-commerce brands Book a demo |
|---|---|---|---|
AI Costs | €0.05 / AI Credit | €0.05 / AI Credit | Custom |
max. Workflows | 3 | 10 | Unlimited |
max. Team Members | Unlimited | Unlimited | Unlimited |
Shopfronts | 1 | Up to 5 | Unlimited |
Support | Chatarmin AI | Slack Connect Channel | 24/7 On-Call Support |
Onboarding | Self Onboarding | Guided Onboarding | Custom Onboarding |
Migration (Addon) | Self Migration | Guided Migration | Custom Migration |
Account Audit | On request | 2x per year | 4x per year |
Overview
Use Cases | |||
|---|---|---|---|
Send tracking link automatically | |||
Check order status | |||
Register a return | |||
Cancel an order | |||
Request an invoice | |||
Change address | |||
Answer product questions | |||
Edit order | |||
Resolve payment issue | |||
99+ more use cases |
Use Cases
Growth
Scale
Global
Omnichannel Inbox | |||
|---|---|---|---|
Email Accounts | 1 | 5 | Unlimited |
Ticketing System | |||
Unified Inbox | |||
Web Widget | |||
Contact Form | |||
Ticket Routing | |||
AI Draft Reply | |||
Customer History & Database | |||
Macros & Templates | |||
Tags, Views, Notes & Comments | |||
Automatic Translation |
Omnichannel Inbox
Growth
Scale
Global
Workflows | |||
|---|---|---|---|
max. Workflows | 3 | 10 | Unlimited |
Time Based Triggers | Unlimited | Unlimited | Unlimited |
Event Based Triggers | |||
All E Commerce Integrations | |||
If / Else Conditions | |||
Webhooks & REST API | |||
Escalation Logic | |||
Custom Error Handling | |||
Automatic Ticket Status Update | |||
Agent Assignment |
Workflows
Growth
Scale
Global
AI Agents | |||
|---|---|---|---|
Automatic Replies | |||
Suggested Replies | |||
Multilingual Support | |||
Training from Website, FAQ, Files & More | |||
Context Understanding | |||
Training with Historical Tickets | |||
Escalation to Agents | |||
Spam Filter | |||
Escalation Logic |
AI Agents
Growth
Scale
Global
Integrations | |||
|---|---|---|---|
Shop Systems (Shopify, Shopware & More) | |||
ERP & Inventory (JTL, Xentral & More) | |||
Marketing & CRM (Klaviyo, Hubspot & More) | |||
Project Management (Slack, Asana & More) | |||
Reviews (Trustpilot, Reviews.io & More) | |||
Shipping & Tracking (DHL, UPS & More) | |||
Payment Providers (Stripe, PayPal & More) | |||
Returns Management (Returnista, 8Returns & More) | |||
REST API & Webhooks |
Integrations
Growth
Scale
Global
Expand your AI support with intelligent add-ons
Scale your customer experience with AI-powered modules for telephony, social media, marketplaces, and self-service.
Voice AI
The phone AI answers calls, recognizes requests through speech, and responds to standard questions immediately. It accesses the complete tech stack, creates tickets or emails, and forwards complex cases to employees. This makes support fast, simple, and available around the clock.
Demo Buchen →Socials
The AI for social media answers standard inquiries, filters spam, identifies critical topics, and forwards complex cases to the team. This keeps social support fast and efficient.
Demo Buchen →Marketplaces
With ArminCX, inquiries and orders from Amazon, eBay, or Kaufland are centrally consolidated, answered by AI, and linked with customer data. This makes marketplace support faster and more transparent.
Demo Buchen →Helpcenter
Build your help center to continuously train AI agents.
Demo Buchen →