40%
Automation rate
~2 hrs
First response time
How T1TAN reached around 40% automation and now lets AI go even deeper with armincx.
View case studyCustomer Service Case Studies
See how e-commerce brands use armincx to automate routine requests and give their service team time back.
7
Brands in one inbox
5
Channels combined
How Babossa runs 7 brands, 5 channels, and 10 email addresses from a single inbox with armincx.
View case study
>30,000
Tickets per month
>45%
Automation rate
How Zelesta handles 30,000+ tickets a month with armincx and fully automates over 45% of them.
View case study
>3,000
Tickets per month
>40%
Automation rate
How the Englputzeder Group handles 3,000+ tickets a month with armincx and automates over 40% of them.
View case study
<24 h
Email response time
0
Downtime during the switch
How Fellstern moved to armincx with zero downtime and now answers tickets in under 24 hours.
View case studyFrom kickoff to go-live
From setup to your first automated ticket. Here's how your start with armincx works.
1
Phase 1
Onboarding & integrations
Channels, shop, and ERP connected
2
Phase 2
armincx gets to know your shop
Your product data, policies, and ticket history
3
Phase 3
First AI agents live
Order status, tagging, and routing up and running
4
Phase 4
All channels live
armincx answers, your team handles the special cases
Ongoing
Optimize & expand
More automation with every new process
What 150+ brands say about armincx
Real voices from founders, service teams, and marketing leads.
“We want to grow without constantly expanding the team. Standard cases like "Where's my order?" run automatically with armincx, and our team works hand in hand with the AI.”
Carolin Freude
AI & Automation Manager
“Simple, repetitive tickets like "Where's my order?" run automatically. The really important ones go straight to our team.”
Jan Heipcke
Managing Director
“We'd tried other providers before and then switched to Chatarmin because they offer the best value for money.”
Robin Jenicke
Founder & Managing Director
“With armincx, every request lands centrally in our ticketing system instead of in dozens of Outlook inboxes. That takes pressure off our team, and in the end our customers benefit.”
Robert von Melle
Head of Finance
“Whatever problem or idea you bring, it feels like the idea is live a week later, or the problem is solved in under 24 hours.”
Tobias Pawlik
Co-Founder & Managing Director
“The best value for money we could find on the market.”
Christian Fenner
Co-Founder & CMO
“At first, AI seemed complicated to us. Then we built our first agent and realized: you talk to it just like you'd talk to a colleague.”
Gudrun Datler
Team Lead E-Commerce & Customer Service
“Chatarmin is a professional, proactive, and above all passionate partner that pushes topics forward together with us.”
Mona Adelmann
Email Marketing Manager
“I can coordinate my tools so the same customer never gets everything at once. I steer it exactly the way I want.”
Sven Pristat
Managing Director
What our customers achieve with armincx
Benchmark results from 131 brands and 2.9 million resolved tickets.
Up to 90%
Of repetitive tickets automated
armincx resolves routine requests like tracking, returns, and invoices from start to finish.
<1 h
First response with AI triage
With AI triage, customers get their first reply in 0.9 hours instead of 4.1.
1 inbox
For every channel
Email, WhatsApp, Instagram, TikTok, and your contact form land in one place. Your team sees every request right next to the order and customer history.
Joshua Vedder
Smilodox
“We love and use Chatarmin at Smilodox.”
André Pavic
waterdrop
“Fantastic support & solid integration with Klaviyo!”
Philipp Riedl
vetain
“All channels, one AI, plus the ERP integration with Billbee and hands-on support from the founders via Slack Connect. WhatsApp marketing and email come on top. Switching from Gorgias to armincx was a no-brainer for us.”
Christoph Lung
Duschbrocken
“armincx integrates with our entire tech stack and even automates the Asana tickets for our logistics. I'm seriously impressed by the tool.”
Nico Schlomm
Onemate
“Finally an AI workflow builder for the DACH e-com space.”
Benjamin Porten
Naughty Nuts
“Chatarmin wins us over with a transparent cost structure that gives us full control. The done-for-you package saves us a ton of time and nerves because we benefit from the team's best practices and experience.”
Eren Karacabay
vitabay
“Finally an AI that doesn't hallucinate.”
Finn Fleischer
FarbenLöwe
“POV: how to scale an e-com business to 20M with 2.5 FTE in CS.”
Florian Bein
bedrop
“Very happy with Chatarmin. Great IT team!”
André Jonker
Mozart Bett
“Impressive software and a strong team!”
Joshua Vedder
Smilodox
“We love and use Chatarmin at Smilodox.”
André Pavic
waterdrop
“Fantastic support & solid integration with Klaviyo!”
Philipp Riedl
vetain
“All channels, one AI, plus the ERP integration with Billbee and hands-on support from the founders via Slack Connect. WhatsApp marketing and email come on top. Switching from Gorgias to armincx was a no-brainer for us.”
Christoph Lung
Duschbrocken
“armincx integrates with our entire tech stack and even automates the Asana tickets for our logistics. I'm seriously impressed by the tool.”
Nico Schlomm
Onemate
“Finally an AI workflow builder for the DACH e-com space.”
Benjamin Porten
Naughty Nuts
“Chatarmin wins us over with a transparent cost structure that gives us full control. The done-for-you package saves us a ton of time and nerves because we benefit from the team's best practices and experience.”
Eren Karacabay
vitabay
“Finally an AI that doesn't hallucinate.”
Finn Fleischer
FarbenLöwe
“POV: how to scale an e-com business to 20M with 2.5 FTE in CS.”
Florian Bein
bedrop
“Very happy with Chatarmin. Great IT team!”
André Jonker
Mozart Bett
“Impressive software and a strong team!”
What our customers love about armincx
Fewer tools, a faster go-live, and better results. Here are the benefits at a glance.
Deep integrations & your own workflows
Shopify, Shopware, Xentral, JTL, Billbee, Odoo, and more connect directly. The AI agent sees order, shipping, and invoice in the same ticket.
Personal support on Slack
"It feels like we're their only customer." Your team reaches us directly on Slack Connect for onboarding, migration, and every day-to-day question.
Shape the roadmap with us
Your feature requests go straight into development. We prioritize them and often lock them into your contract.
Clear, predictable pricing
Flexible contracts and transparent pricing. You test armincx on real tickets alongside your current system before you switch.
Switch with your full ticket history
"Our migration was done in 3 days, completely stress-free."
Built for DACH
German-speaking support, hosting in Germany, and deep ERP integrations. Local systems like JTL, Xentral, and Billbee are connected out of the box.
Matthias Leibitz
T1TAN
“Top tool. Integrates with our entire tech stack.”
Tobias J.
Braun Büffel
“Intuitive to use and fast support.”
Florian Wimmer
Purora
“An efficient tool with versatile features, fast integration, and a skilled team.”
Leo Huchting
Quarantini Gin
“Every customer should get an answer, and fast. The AI agents make that possible for us.”
Dominik Englputzeder
myHarry
“To be honest, we're thrilled with the tool. It's exactly what we need.”
Felix T.
Rudelkönig
“Easy implementation and great collaboration.”
Til Zimmermann
NewShades
“With the AI agents, our customers get the answer they want much faster.”
Julian Peier
SizzleBrothers
“A super motivated team that's a real pleasure to work with!”
Pauline Broda
emma & noah
“The best value for money!”
Simon Dengg
Welzhofer
“AI isn't taking anyone's job here. It's simply our newest team member.”
Timo Simon
belmoto
“With armincx, we finally see where every ticket stands. Even when someone is on vacation.”
Oguzhan Soylu
Bems Home
“An effective CRM upgrade with great features and first-class support.”
Matthias Leibitz
T1TAN
“Top tool. Integrates with our entire tech stack.”
Tobias J.
Braun Büffel
“Intuitive to use and fast support.”
Florian Wimmer
Purora
“An efficient tool with versatile features, fast integration, and a skilled team.”
Leo Huchting
Quarantini Gin
“Every customer should get an answer, and fast. The AI agents make that possible for us.”
Dominik Englputzeder
myHarry
“To be honest, we're thrilled with the tool. It's exactly what we need.”
Felix T.
Rudelkönig
“Easy implementation and great collaboration.”
Til Zimmermann
NewShades
“With the AI agents, our customers get the answer they want much faster.”
Julian Peier
SizzleBrothers
“A super motivated team that's a real pleasure to work with!”
Pauline Broda
emma & noah
“The best value for money!”
Simon Dengg
Welzhofer
“AI isn't taking anyone's job here. It's simply our newest team member.”
Timo Simon
belmoto
“With armincx, we finally see where every ticket stands. Even when someone is on vacation.”
Oguzhan Soylu
Bems Home
“An effective CRM upgrade with great features and first-class support.”
Talk to us on WhatsApp
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Message us on WhatsApp
Ask our CX team directly
Tell us how your support runs today. We'll show you which requests armincx can take over in your shop.
Frequently asked questions about armincx
Everything you need to know about AI in customer service and the results brands get with armincx.
armincx by Chatarmin is an AI customer service platform for e-commerce brands in the DACH region. It brings email, WhatsApp, Instagram, Facebook, TikTok, contact forms, and voice into one inbox. AI agents pull live order data from Shopify, Shopware, JTL, Xentral, or Billbee and handle tickets from the first request to resolution or handover. Your team decides which actions the AI runs on its own.
About one in three tickets. In Chatarmin's benchmark of 131 e-commerce brands and 2.9 million resolved tickets (June 2025 to June 2026), 32.9% of all tickets ran with automation. When the armincx AI picks up a ticket, it fully resolves 1 in 5 without a human. Your own rate depends on your ticket mix and how many processes you hand over to the AI.
Order status requests come first. "Where is my order?" (WISMO) makes up roughly 1 in 4 of all e-commerce support tickets in Chatarmin's benchmark, followed by returns (13.7%) and invoice or payment questions (7.3%). With armincx, AI agents also handle address changes, order cancellations in Shopify, and product questions using live data from the shop and ERP.
armincx is built for DACH e-commerce brands that want AI agents and deep local integrations in one helpdesk. It connects natively to ERPs like JTL, Xentral, Billbee, and Odoo, and its AI agents can cancel and refund Shopify orders with your team's approval. As of October 2026, 40+ brands have switched to armincx from Gorgias, Zendesk, and other helpdesks and brought their ticket history with them.
The timeline depends on your channels, shop system, and ERP. In the kickoff, your Chatarmin Customer Success Manager builds a go-live roadmap with you. First, Chatarmin connects your channels, shop, and ERP and imports your ticket history. Then your team gets trained in the armincx inbox. The first AI agents are tested on real tickets before they go live.
Chatarmin handles setup, integrations, and migration. From your side, armincx needs one contact person, your policies and macros, your tone of voice, and a few real sample tickets per use case. In the first weeks, your team reviews the AI's drafts until the answers are consistently right. After that, the proven actions run on their own.
Yes. armincx imports ticket history from Gorgias, Zendesk, Freshdesk, Front, Help Scout, Crisp, Gmail, and WhatsApp. For Gorgias and Zendesk, a migration wizard also brings over macros and views. The import runs in the background, so your team keeps working in the meantime.
AI customer service takes over the repetitive requests, and your team keeps the cases that need a person. In armincx, complaints, goodwill decisions, and delivery issues typically stay with the team. You set every AI action to "Ask every time" or "Always run". Every handover reaches your team with the full ticket context.
Yes. armincx by Chatarmin is GDPR-compliant and ISO 27001 certified. You can permanently delete a contact and all their tickets directly in armincx. Fully automated AI replies are labeled according to the EU AI Act, and you set the labeling per channel.
Yes. Customer service messages on WhatsApp land directly in the armincx inbox, where AI agents and your team answer them. For WhatsApp marketing, armincx runs alongside Chatarmin, the WhatsApp marketing platform used by 450+ e-commerce brands. You send campaigns, flows, and newsletters through Chatarmin.
Write your own success story
Start with armincx today. The AI handles the routine and your team takes care of the cases that need a human.