How Duschbrocken Generated Over €60,000 in Revenue with a Single WhatsApp Campaign

Written by: Johannes Mansbart CEO & Co-Founder, chatarmin.com

€60,619

WhatsApp Revenue

30.8x

Return on WhatsApp Spend

6.9%

Conversion Rate

500+ Brands that actually get read.

Holy logo
Marc O'Polo logo
Vossen logo
Metro logo
Ahead logo
Biogena
Bauhaus logo
waterdrop logo

The Duschbrocken Story

Duschbrocken is the first solid 2-in-1 solution for skin and hair. Founded in 2018 in Stuttgart by Johannes Lutz and Christoph Lung after a shared trip around the world. The company has over 175,000 customers, around 20 employees, and is available at Rossmann, dm, and in their own online shop. They became known through Die Höhle der Löwen on VOX. 90% of revenue runs through their own online shop. Email and social media delivered solid results, but Duschbrocken wanted a channel that performs even more directly. A channel that lifts both reach and conversion in a single campaign. With minimal wastage.

Customer Experience
Christoph Lung photo

"WhatsApp performing almost as strongly as email for the first time, that really landed. We want more of that."

Christoph Lung

Co-Founder

How the campaign was built

Duschbrocken set up a WhatsApp sales campaign with Chatarmin, built directly around their own community. One campaign, one setup, one clear goal: revenue.

Campaign 1 The execution rested on three factors. Exclusive offers that motivate immediate action. Personal messaging through WhatsApp instead of crowded email inboxes. And optimised checkout links that make the path from click to order as short as possible.

Campaign 2

The campaign went out to Duschbrocken's existing WhatsApp subscriber base. Clear message, direct link to the shop, and an offer that fits the brand. The community knows Duschbrocken and trusts the brand. WhatsApp delivers exactly the closeness that translates that trust into conversion.

The Technical Setup

Direct Integration into the Tech Stack

Duschbrocken runs on Shopify. Chatarmin connects directly and syncs customer data and segments automatically. Campaign planning and sending run entirely through the Chatarmin dashboard. The team keeps full control over timing, content, and recipients.

Direct Integration into the Tech Stack

Automated Flows

The Chatarmin Flow Builder lets you set up automated WhatsApp journeys. Typical flows for D2C brands like Duschbrocken: → Abandoned cart: reminder after 1 to 3 hours with a direct link to checkout → Post-purchase: care tips and recommendations for complementary products (toothpaste tabs, deodorant stick) → Back-in-stock: notification when popular variants are available again → Welcome flow: first touchpoint after opt-in with an exclusive offer

Automated Flows

The Results

All numbers from a single campaign with Chatarmin.

WhatsApp Revenue

WhatsApp Revenue

Over €60,000 in revenue from a single WhatsApp campaign. At a total channel cost of €1,969. Co-Founder Christoph Lung put it simply: "WhatsApp performing almost as strongly as email."

Return on WhatsApp Spend

Return on WhatsApp Spend

Every euro invested returned €30.80 in revenue. €1,969 in total costs against €60,619 in revenue. An efficiency level that paid ads rarely reach.

Conversion Rate

Conversion Rate

Almost one in fourteen recipients placed an order. Email campaigns in the beauty segment average a 1 to 2% conversion rate. WhatsApp delivers three to four times that for Duschbrocken.

The WhatsApp Strategy

Product-focused campaigns

Product-focused campaigns

Duschbrocken proved you don't need a complex multi-campaign setup. A single WhatsApp campaign through Chatarmin generated over €60,000 in revenue and 1,235 orders. Clear focus beats complexity.

Personalised messaging

Personalised messaging

The campaign targeted the existing subscriber base directly. Exclusive offers, a personal tone, and content that fits the community. The "Schaumköpfe" receive offers through WhatsApp that feel like a personal invitation.

Exclusive offers and codes

Exclusive offers and codes

WhatsApp subscribers received an exclusive offer with clear incentives that triggered immediate action. The channel delivers offers that simply don't work the same way through email or social media. Measurable and directly attributed to the WhatsApp channel.

Relevant content over mass messaging

Relevant content over mass messaging

Duschbrocken knows their audience precisely. The campaign was tailored to the community that already knows the brand and trusts the product. A 6.9% conversion rate proves it: the right content reached the right audience at the right moment.

Live in just a few weeks

From setup to first conversion. Here's how you launch with Chatarmin.

1

Phase 1

Onboarding & Integration

CRM & Shop connected

2

Phase 2

First Flows live

Collect leads from day 1

3

Phase 3

First Campaign live

Newsletter to your audience

4

Phase 4

Automation is running

Flows, AI & Campaigns active

Ongoing

Optimize & Scale

New Flows, A/B Tests, Growth

Your unfair advantage over email

Less work for your team

Less work for your team

Flows handle the routine. Abandoned cart, post-purchase, and back-in-stock run automatically. The Duschbrocken team stays focused on product development and brand growth.

A new revenue channel

A new revenue channel

WhatsApp delivers real revenue for Duschbrocken. €60,619 from a single campaign. Offers and product launches land directly on the lock screen of the Schaumköpfe.

A direct line to your community

A direct line to your community

The Duschbrocken community is loyal and engaged. WhatsApp makes that connection even more personal. Customers reply, recommend their favourite variants, and give feedback. This is a real conversation between equals.

How the tool makes it happen

Everything you need for WhatsApp Marketing and WhatsApp Support in one place. Clean, effective tools that just work.

WhatsApp Newsletter

WhatsApp Newsletter

Send high-converting newsletter campaigns to your audience. 85% open rates.

Read more
WhatsApp Flows

WhatsApp Flows

Automate the customer journey with triggers, conditions, and logic.

Read more
WhatsApp Chat Inbox

WhatsApp Chat Inbox

Reply to customers on WhatsApp. Everything important in one inbox.

Read more
WhatsApp AI Chatbot

WhatsApp AI Chatbot

AI chatbot for automatic replies to recurring questions.

Read more
WhatsApp Analytics

WhatsApp Analytics

Track your marketing campaigns and monitor performance in real time.

Read more

Scale your brand with WhatsApp Marketing

Over 450 e-commerce brands use Chatarmin. Reach your audience where they actually are and grow revenue with WhatsApp Marketing.

Book a Demo