How OLAKALA achieved €69,264 in WhatsApp revenue at a 61.5x ROI during Black Week

Written by: Johannes Mansbart CEO & Co-Founder, chatarmin.com

€69,264

WhatsApp Revenue

61.5x

Return on WhatsApp Spend

€136.35

Average Order Value

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The OLAKALA Story

OLAKALA is a Stuttgart-based streetwear label founded in 2018 by YouTubers Nicolas Lazaridis (Inscope21) and Tim Gabel. What started as a merchandise line has grown into an independent fashion brand with over 30 employees, collections ranging from streetwear to jewellery, and retail presence at stores like Hypeneedz in Munich and Vienna. The brand has a loyal, young community. But during Black Week, that same community gets bombarded with offers from every direction. Email inboxes overflow, ad costs spike, and attention is stretched to its limit. OLAKALA needed a channel that actually cuts through the noise. They chose WhatsApp with Chatarmin. A direct channel with a personal feel that fits perfectly into the brand's community-first approach.

Customer Experience

How the campaign was structured

OLAKALA ran multiple WhatsApp campaigns through Chatarmin across Black Week. Rather than putting everything into a single message, communication was spread across the full shopping week. Each campaign had one clear message and one concrete offer.

The Campaign

One campaign shows the approach clearly: "BLACK WEEK EARLY ACCESS IS LIVE." Up to 75% off, exclusive early access via password "BF25" through the OLAKALA App, and a free gift on top. WhatsApp subscribers received the Icon Necklace worth €79 at no charge. Code "FREECHAIN" at checkout, minimum order value €50, valid only until 1 PM, limited stock.

Campaign1 The message structure follows a clear pattern. Product image at the top, then the headline with the core offer. Below that, details on the early access password and free gift with a time limit. At the bottom, the green button: "GET ACCESS". Everything designed for maximum urgency and exclusivity.

The combination of a time limit, exclusive access, and a physical free product drives conversion. WhatsApp subscribers get the offer before anyone else and feel like part of an inner circle. That is exactly what works for a community brand like OLAKALA.

A clean fit in the existing tech stack

Seamless integration into the tech stack

OLAKALA uses Shopify as their shop system. Chatarmin connects directly and syncs customer data, segments, and order history automatically. Campaign planning, segmentation, and sending all run through the Chatarmin dashboard.

Seamless integration into the tech stack

Automated flows

Using the Chatarmin Flow Builder, automated WhatsApp journeys are easy to set up. Typical flows for fashion brands like OLAKALA: → Abandoned cart: reminder after 1–3 hours with a direct link to checkout → Post-purchase: styling tips and cross-sell recommendations based on the order → Back-in-stock: notification when sold-out sizes become available again → Welcome flow: first touchpoint after opt-in with an exclusive offer

Automated flows

What OLAKALA achieved with WhatsApp

All figures from Black Week with Chatarmin.

WhatsApp Revenue

WhatsApp Revenue

Over €69,000 in revenue during a single Black Week. Through WhatsApp alone, through Chatarmin alone. At a total channel cost of €1,126.

Return on WhatsApp Spend

Return on WhatsApp Spend

Every euro invested returned €61.50 in revenue. That is one of the highest ROWS figures we have measured across all Chatarmin customers.

Average Order Value

Average Order Value

WhatsApp buyers at OLAKALA check out with an average basket value of €136.35. That sits well above the fashion e-commerce average. The channel attracts purchase-ready customers who act decisively when the offer is right.

The WhatsApp strategy

Multi-step campaign sequences

Multi-step campaign sequences

OLAKALA played Black Week as a multi-day sequence. Different offers, different time windows, different urgency levels. That kept the channel relevant throughout the entire week and gave each message its own reason to exist.

Early access for WhatsApp subscribers

Early access for WhatsApp subscribers

WhatsApp subscribers got into the Black Week sale before everyone else. Early access via password "BF25" through the OLAKALA App. That creates exclusivity and rewards the community for being subscribers.

Scarcity and time limits

Scarcity and time limits

"Only while stock lasts, no restocks." and "Only until 1PM CET. Limited Stock." These are real constraints that drive immediate action. OLAKALA uses WhatsApp specifically for time-critical offers because the channel delivers instantly and gets read instantly.

Exclusive offers and codes

Exclusive offers and codes

Free Icon Necklace worth €79 with code "FREECHAIN" on orders over €50. A physical gift as a WhatsApp-exclusive bonus. It lifts the order value and gives subscribers a concrete reason to buy now.

Live in just a few weeks

From setup to first conversion. Here's how you launch with Chatarmin.

1

Phase 1

Onboarding & Integration

CRM & Shop connected

2

Phase 2

First Flows live

Collect leads from day 1

3

Phase 3

First Campaign live

Newsletter to your audience

4

Phase 4

Automation is running

Flows, AI & Campaigns active

Ongoing

Optimize & Scale

New Flows, A/B Tests, Growth

The advantage that leaves email behind

Less work for your team

Less work for your team

Flows handle the routine. Abandoned cart, post-purchase, and back-in-stock run automatically. The OLAKALA team stays focused on collections, community, and creative campaigns.

WhatsApp as a revenue channel

WhatsApp as a revenue channel

WhatsApp delivers real revenue for OLAKALA. €69,264 in a single Black Week. Campaigns, drops, and exclusive offers land directly on the community's lock screen.

A direct line to your community

A direct line to your community

The OLAKALA community lives on social media. WhatsApp makes that connection even more personal. Customers reply, ask about restocks, and share feedback on new collections. This is a real conversation between equals.

How the tool makes it happen

Everything you need for WhatsApp Marketing and WhatsApp Support in one place. Clean and effective.

WhatsApp Newsletter

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WhatsApp Flows

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WhatsApp Chat Inbox

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Reply to customers on WhatsApp. Everything important in one inbox.

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WhatsApp AI Chatbot

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AI chatbot for automatic replies to recurring questions.

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WhatsApp Analytics

WhatsApp Analytics

Track your marketing campaigns and monitor performance in real time.

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Scale your brand with WhatsApp Marketing

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