How Smilodox generated over €1,000,000 in revenue via WhatsApp and won the Chatarmin Revenue Award

Written by: Johannes Mansbart, CEO & Co-Founder, chatarmin.com

€1M+

Total WhatsApp Revenue

29.6x

Return on WhatsApp Spend (Black Friday)

€481,508

Revenue in a single weekend

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The Smilodox Story

Smilodox is one of the best-known fitness and sportswear brands in Germany. Founded in 2013 in Hamburg, around 50 employees, in-house production, and a community of over 354,000 Instagram followers. The range covers gym wear, streetwear, and supplements. The brand already had strong e-commerce channels. But email alone wasn't enough in a fiercely competitive fitness market. Inboxes are full, open rates are dropping, and on Black Friday, every second email gets lost in the noise. Smilodox needed a channel that cuts through directly and drives revenue immediately. The choice was WhatsApp with Chatarmin. The result: over €1,000,000 in total revenue via WhatsApp. For this, Chatarmin awarded the brand the Revenue Award. It now hangs on the wall in the Chatarmin office.

Customer Experience

How was the campaign structured?

Smilodox uses WhatsApp as a permanent revenue channel within their CRM mix. Throughout the year, campaigns run for product drops, flash sales, and seasonal promotions. The channel is deployed precisely for the highest-intent moments.

The Black Friday Campaign

The Black Friday campaign shows what this looks like in practice. The message got straight to the point: "THE -70% BLACK FRIDAY SALE IS LIVE!" Up to 70% off, plus 40% extra with the exclusive WhatsApp code WA40. Plus a free outfit on orders over €110. One offer, one code, one button to the shop.

The message follows a clear structure. Shop link at the top. Headline with the core offer. Details on the discount and the free outfit below. And at the bottom, a green call-to-action button: "SAVE 70% + 40% NOW". Everything in one message. No detours.

Measurable revenue through an exclusive code

The WA40 code makes revenue directly attributable. Every order placed with that code can be traced back to the WhatsApp channel without question. The Smilodox team knows exactly what the channel delivers.

The result from that single weekend alone: €481,508 in revenue via WhatsApp against just €16,263 in costs. And that was just one of many successful campaigns on the road to one million.

How Smilodox integrated WhatsApp into their tech stack

Seamless integration with Shopify

Smilodox runs on Shopify. Chatarmin connects directly. Customer data, order history, and segments sync automatically. Campaigns can be segmented and personalised based on Shopify data.

Seamless integration with Shopify

Automated flows

Via the Chatarmin Flow Builder, automated WhatsApp journeys run for the most important e-commerce touchpoints: → Abandoned cart: Reminder after 1–3 hours with a direct link to checkout → Post-purchase: Cross-sell recommendations matched to the purchased product → Back-in-stock: Automatic notification when sold-out sizes are available again → Welcome flow: First touchpoint after opt-in with an exclusive offer

Automated flows

The results

The numbers behind the Chatarmin Revenue Award.

Total WhatsApp Revenue

Total WhatsApp Revenue

Smilodox crossed the million-euro mark via WhatsApp. That's the reason the Chatarmin Revenue Award now hangs on the office wall. One million euros in revenue from a single CRM channel shows exactly what WhatsApp Marketing can deliver in e-commerce.

Return on WhatsApp Spend (Black Friday)

Return on WhatsApp Spend (Black Friday)

On Black Friday weekend alone, every euro invested returned almost 30x. €16,263 in WhatsApp costs against €481,508 in revenue. A ratio paid ads rarely touch in that window.

Average Order Value (Black Friday)

Average Order Value (Black Friday)

The average order value via WhatsApp sits at €132.57. WhatsApp buyers shop with intent and in larger basket sizes. The channel attracts purchase-ready customers who know what they want.

The WhatsApp strategy

Smart campaign timing

Smart campaign timing

Smilodox sends WhatsApp campaigns exactly when the community is ready to buy. Black Friday, product drops, flash sales. Send time is set deliberately for the moment purchase intent peaks.

Exclusive offers and codes

Exclusive offers and codes

The WhatsApp-exclusive code WA40 makes revenue directly measurable. Up to 70% off plus 40% extra, plus a free outfit on orders over €110. WhatsApp subscribers get an offer that doesn't run anywhere else.

Product-focused campaigns

Product-focused campaigns

The Black Friday message got straight to the point. One offer, one code, one button to the shop. The structure is clear: link at the top, headline with the core offer, discount details, CTA button at the bottom. Everything in one message. No detours.

Rich media brand communication

Rich media brand communication

Smilodox uses visually strong campaigns directly in the WhatsApp chat. Product images, sale graphics, and a green call-to-action button. The message feels like a personal invitation, not a generic newsletter.

Live in just a few weeks

From setup to first conversion. Here's how you launch with Chatarmin.

1

Phase 1

Onboarding & Integration

CRM & Shop connected

2

Phase 2

First Flows live

Collect leads from day 1

3

Phase 3

First Campaign live

Newsletter to your audience

4

Phase 4

Automation is running

Flows, AI & Campaigns active

Ongoing

Optimize & Scale

New Flows, A/B Tests, Growth

Your unfair advantage over email

Less work for your team

Less work for your team

Flows handle the routine. Abandoned cart, post-purchase, and back-in-stock run automatically. The Smilodox team focuses on strategy and creative campaigns.

WhatsApp as a revenue channel

WhatsApp as a revenue channel

WhatsApp delivers real revenue for Smilodox. Campaigns, product launches, and sales land directly on the lock screen. A 29.6x ROI on Black Friday speaks for itself.

A direct line to your community

A direct line to your community

The Smilodox community is loyal and active. WhatsApp makes that connection even more direct. Customers reply, ask about sizing, give feedback. This isn't a broadcast. It's a real conversation.

How the tool makes it happen

Everything you need for WhatsApp Marketing and WhatsApp Support in one place. No UX nightmares. Just clean, effective tools.

WhatsApp Newsletter

WhatsApp Newsletter

Send high-converting newsletter campaigns to your audience. 85% open rates.

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WhatsApp Flows

WhatsApp Flows

Automate the customer journey with triggers, conditions, and logic.

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WhatsApp Chat Inbox

WhatsApp Chat Inbox

Reply to customers on WhatsApp. Everything important in one inbox.

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WhatsApp AI Chatbot

WhatsApp AI Chatbot

AI chatbot for automatic replies to recurring questions.

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WhatsApp Analytics

WhatsApp Analytics

Track your marketing campaigns and monitor performance in real time.

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Scale your brand with WhatsApp Marketing

Over 450 e-commerce brands use Chatarmin. Reach your audience where they actually are and grow revenue with WhatsApp Marketing.

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