How TATES achieved €102,978 in revenue at 542.3x ROI with a Christmas WhatsApp campaign.

Written by: Johannes Mansbart CEO & Co-Founder, chatarmin.com

€102,978

WhatsApp Revenue

542.3x

Return on WhatsApp Spend

39.4%

Conversion Rate

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The TATES Story

TATES is a female-founded fair fashion label from Leverkusen. Founded in 2020 by Katy (@kates.diary), who has been running the brand entirely on her own since May 2021. Over 80,000 happy customers, 65K Instagram followers, and a community that shows up for every live shopping event. The range: cosy oversized hoodies, sweaters, joggers, and accessories. Fairly produced, in limited drops. For Christmas, a special launch was on the horizon: the X-MAS Surprise Box XXL with 12 TATES and partner products. Limited quantity, high demand, and one key question: how do you launch a drop in a controlled way, reward your most loyal fans, and maximise revenue without burning ad budget? The answer was WhatsApp as an exclusive pre-access channel, built with Chatarmin.

Customer Experience

Here's how the campaign worked.

TATES launched the X-MAS Surprise Box XXL exclusively on WhatsApp. Subscribers received a personal pre-access code before the box went live for everyone else.

The message went out with a personal greeting: "It's almost time, Friedrich!" Followed by the details: "As promised, here's your pre-access code for the X-MAS Surprise Box XXL." The code XMASXXL was redeemable on tates.de from 5:30 PM. Clear time, clear code, clear link.

Campaign1 What made this campaign stand out: TATES brought the community directly into the conversation. Many had asked whether they could buy more than one box. TATES lifted the quantity limit so subscribers could grab boxes for their friends too. With one clear ask: "Please don't order multiple boxes just to test sizes. That gives everyone a fair shot and helps us keep our prices as a small label."

This kind of transparency is typical for TATES. The community feels respected and included. It drives conversion harder than any discount.

The technical setup

A clean fit with the existing tech stack

TATES runs on Shopify. Chatarmin connects directly and syncs customer data and segments automatically. Campaigns and flows run entirely through the Chatarmin dashboard.

A clean fit with the existing tech stack

Automated Flows

With the Chatarmin Flow Builder, you set up automated WhatsApp journeys once and let them run. Typical flows for community brands like TATES: Drop Reminder: automatic notification before new launches and surprise boxes. Abandoned Cart: a reminder after 1 to 3 hours with a direct link to checkout. Back in Stock: notification when sold-out pieces in specific sizes are available again. Welcome Flow: first touchpoint after opt-in with access to the community channel.

Automated Flows

The Results

All numbers from the X-MAS Surprise Box campaign with Chatarmin.

WhatsApp Revenue

WhatsApp Revenue

Nearly €102,000 in revenue from a single X-MAS campaign. At a total cost of €190. WhatsApp was the most profitable channel across the entire Surprise Box launch.

Return on WhatsApp Spend

Return on WhatsApp Spend

Every euro invested returned €542.30 in revenue. That's the highest ROWS figure in this round of case studies. €190 in costs for nearly €103,000 in revenue.

Conversion Rate

Conversion Rate

Nearly 4 in 10 recipients placed an order. Email campaigns in fashion average 1 to 3% conversion rate. WhatsApp delivered TATES thirteen to forty times that. That's what happens when the right community gets the right offer at the right time.

The WhatsApp Strategy

Early Access for WhatsApp Subscribers

Early Access for WhatsApp Subscribers

WhatsApp subscribers received the pre-access code for the X-MAS Surprise Box XXL before anyone else. At 5:30 PM the code went live, exclusively for the WhatsApp community. It rewards loyal subscribers and gives them the feeling of being part of an inner circle.

Exclusive Offers and Codes

Exclusive Offers and Codes

The code XMASXXL was only available via WhatsApp. No other channel had this access. That makes the revenue directly attributable and gives the community a concrete reason to stay subscribed.

Personalised Messaging

Personalised Messaging

"It's almost time, Friedrich!" Every message started with the recipient's first name. The entire message reads like a personal note from Katy to her community. The tone her TATES girls know from live shopping events.

Scarcity and Timing

Scarcity and Timing

Limited quantity, a clear time (5:30 PM), and open communication that boxes would sell out fast. TATES relies on real limits rather than manufactured urgency. The 39.4% conversion rate shows the community responded immediately.

Live in just a few weeks

From setup to first conversion. Here's how you launch with Chatarmin.

1

Phase 1

Onboarding & Integration

CRM & Shop connected

2

Phase 2

First Flows live

Collect leads from day 1

3

Phase 3

First Campaign live

Newsletter to your audience

4

Phase 4

Automation is running

Flows, AI & Campaigns active

Ongoing

Optimize & Scale

New Flows, A/B Tests, Growth

Your unfair advantage over email

Less work for your team

Less work for your team

Flows handle the routine. Drop reminders, abandoned cart, and back-in-stock run automatically. The TATES team stays focused on design, community, and the next drops.

A new revenue channel

A new revenue channel

WhatsApp delivers real revenue for TATES. €102,978 from a single X-MAS campaign. Launches and surprise boxes land directly on the lock screen of their most loyal customers.

A direct line to your community

A direct line to your community

The TATES community lives on Instagram, in live shopping events, and now on WhatsApp too. Customers reply, ask about sizing, share outfit photos, and recommend the brand. WhatsApp makes that connection even more personal. Come for fashion, stay for community.

How the tool makes it happen

Everything you need for WhatsApp Marketing and WhatsApp Support in one place. Clean, effective tools that just work.

WhatsApp Newsletter

WhatsApp Newsletter

Send high-converting newsletter campaigns to your audience. 85% open rates.

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WhatsApp Flows

WhatsApp Flows

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WhatsApp Chat Inbox

WhatsApp Chat Inbox

Reply to customers on WhatsApp. Everything important in one inbox.

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WhatsApp AI Chatbot

WhatsApp AI Chatbot

AI chatbot for automatic replies to recurring questions.

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WhatsApp Analytics

WhatsApp Analytics

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Scale your brand with WhatsApp Marketing

Over 450 e-commerce brands use Chatarmin. Reach your audience where they actually are and grow your revenue with WhatsApp Marketing.

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