Initial Situation
Like many other e-commerce brands, Farben Löwe GmbH faced a challenge:
Thousands of recurring customer inquiries slowed down the support team, led to long response times, and prevented employees from focusing on more complex cases.
At the same time, it was clear: every customer with an unanswered question right before purchase meant lost revenue.
Solution: WhatsApp AI by Chatarmin
With the #teamarmin AI Support Bot, Farben Löwe combined automation and personalization in one.
- 90% automation of all inquiries – repetitive tickets are fully handled by the AI.
- Shopify integration in real time – the bot knows every detail of the entire product portfolio.
- Multi-channel sync – Zendesk, Gorgias, Freshdesk, Intercom, HubSpot, or Dixa: the AI learns daily from all CX tickets and macros.
- Klaviyo integration – properties, segments, and lists are automatically aligned.
The AI is available 24/7, takes no breaks, no vacations, and boosts customer satisfaction with instant replies.
And if the AI ever doesn’t know the answer? It transparently and seamlessly hands over to a human agent.
Results After 30 Days
The impact was visible within the very first month:
- €12,077 in additional revenue from in-chat product recommendations. 🚀
- Drastically reduced response times, with customers receiving help in seconds instead of hours.
- Higher customer satisfaction thanks to honest, transparent communication.
- Relieved support team: focus on valuable, complex cases instead of repetitive questions.
- Always-on availability: thousands of tickets per month handled on autopilot.
And the best part: results improved by another +50% in the following 30 days – a clear signal that Q4 is set to break records.
Conclusion
Farben Löwe demonstrates impressively how WhatsApp AI with Chatarmin not only reduces support costs but also acts as a powerful revenue driver.
Here, automation doesn’t mean less customer intimacy – quite the opposite: faster responses, better buying experiences, more revenue.
👉 Want to see how your brand can increase revenue and cut support costs with WhatsApp AI?
Talk to our team