With armincx by Chatarmin, you bring old conversations from Zendesk, Freshdesk, Gorgias, Help Scout, Front, Crisp, FreeScout, Gmail and WhatsApp into your new inbox. The tickets keep their original timestamps and message history.
Quick check for decision makers
Upload an export file or connect your old account: ticket import brings your history into the armincx inbox, so your team doesn't have to look things up in the old tool after the switch.
For Crisp, Zendesk, Freshdesk, Front, FreeScout, WhatsApp (iMazing) and Gmail, you upload the tool's export file. armincx checks the file, uploads it and shows the progress live.
For Freshdesk and Front, the upload screen shows the provider-specific file and column requirements as soon as the check fails. You fix the errors before the import starts.
You import Gorgias and Help Scout straight from the connected account. For Zendesk, you can choose between file import and the migration wizard. Help Scout doesn't need an API key: you sign in and click Authorize.
In the Zendesk and Gorgias wizard, you map the old statuses to armincx statuses and the old users to your agents. You invite missing teammates directly, and you replace or skip views that can't be imported as they are.
Imported tickets appear in the inbox with their original timestamps and message history. Depending on the source, you can pause long imports and resume them later.
Review a few imported tickets before you point customers or automations at the new workspace. For Help Scout and FreeScout, you start with a small test import.
Ticket import brings historical conversations from another helpdesk or chat tool into armincx. Imported tickets appear in the inbox with their original timestamps and message history.
Under Settings → Integrations, scroll to Import tickets and choose your source. Each import checks your files, uploads them and shows the progress live. Depending on the source, you can pause and resume long imports. If Zendesk or Gorgias is already connected, you start the migration wizard on that integration's page.
| Source | What you need | What gets imported |
|---|---|---|
| Crisp | Conversation export as CSV, optionally the shortcut export as CSV | Conversations, optionally shortcuts as macros |
| Zendesk | JSON export files or a connected Zendesk account | Tickets; in the wizard also views, macros and help centre content |
| Freshdesk | Ticket export as JSON, optionally canned responses as CSV | Tickets, optionally macros |
| Front | Messages CSV export | Conversations |
| FreeScout | Export as a single .zip file, import switched on for your workspace, email channels in armincx | Tickets, messages, internal notes, tags, assignments, attachments up to 10 MB |
| Gorgias | A connected Gorgias account | Tickets, inbox views, optionally macros and help centre content |
| Help Scout | A Help Scout login with access to the mailboxes and email channels in armincx, no API key | Conversations with messages, internal notes, tags, optionally attachments |
| WhatsApp (iMazing) | CSV exports from iMazing and a WhatsApp channel in armincx | Chats with message history, each file becomes one ticket |
| Gmail | .mbox export from Google Takeout and an email channel in armincx | Conversations with message history and attachments |
Ticket import is built for a one-time move. Ongoing two-way updates come through the sync integrations. For Zendesk and Gorgias, you use the integration on the connected account after the switch; Zendesk, Freshdesk and Gorgias each have their own integration page.
You'll find the step-by-step guides in our documentation.
Zendesk is already connected. In the migration wizard, you choose tickets, views and macros, map statuses and agents and start the import. The tickets keep their timestamps.
Support has been running through Gmail. You export the mailbox via Google Takeout as .mbox and choose the target channel. Each Gmail conversation becomes a closed ticket tagged gmail-import.
Old WhatsApp chats exist as an iMazing export. You choose the WhatsApp channel and the timezone of the export timestamps and upload the CSV files. Each file becomes one ticket with all its messages.
You export conversations from Crisp as CSV and upload them on the Tickets tab. If you want to bring your shortcuts too, upload the shortcut export as CSV on the Macros tab.
If you already have JSON export files, use the file import. If Zendesk is connected, start the wizard in the Migrations section of the Zendesk integration page in armincx: set the scope, map statuses, map agents and handle views that can't be imported as they are.
You export tickets from Freshdesk as JSON and upload them on the Tickets tab. For macros, export your canned responses as CSV and upload them on the Macros tab.
Front conversations come from a Messages CSV export. If the upload screen shows errors, fix them there and then start the import.
FreeScout import is switched on per workspace. You upload the export as a single .zip file, match each FreeScout agent to an armincx agent and each mailbox to an email channel. Attachments larger than 10 MB are not imported.
You connect the Gorgias account and start the wizard in the Migrations section of the Gorgias integration page in armincx. There you choose views, ticket range and optionally macros or help centre content, and map statuses and users.
You don't need an API key: you sign in to Help Scout and click Authorize. Each mailbox goes to the armincx channel with the same email address, otherwise to your default email channel. Help Scout imports only run between 11 PM and 10 AM, so plan a large import over one or more nights.
First, create a WhatsApp channel in armincx. Each CSV file from iMazing represents one chat and becomes one ticket with all its messages. During the import, you choose the channel and the timezone of the export timestamps.
In Google Takeout, select only Mail and export as .mbox. You can upload up to 20 files of up to 200 MB each. Drafts are skipped, and Gmail's Sent label shows which messages came from your team.
| What | Why | Applies to, according to the docs |
|---|---|---|
| Set up channels first | Imported conversations need a destination channel | FreeScout, Help Scout, WhatsApp, Gmail |
| Invite your team beforehand | Replies and assignments keep their original agent | FreeScout |
| Test small | A short date range or a small export lets you check the result before importing everything | Help Scout, FreeScout |
| Import again | Tickets and messages that were already imported are not duplicated | Gmail, FreeScout, Help Scout |
| Check a sample | Before you switch customers, channels or AI agents over | All sources |
Switching with ticket import compared with a fresh start where the old tickets stay in the previous tool.
Disclaimer: All data conducted from over 50+ Sales Calls with DACH Ecom Owners
Ticket import is built for teams moving their customer service from another tool to armincx.
Whether it's Zendesk, Freshdesk, Gorgias, Help Scout, Front, Crisp or FreeScout, the old conversations arrive in armincx with their original timestamps. Earlier requests sit in the same inbox after the switch.
You move a Gmail inbox with a Google Takeout export and WhatsApp chats with an iMazing export. Support without a helpdesk gets its history into armincx too.
For Crisp and Freshdesk, you upload the macros as CSV; for Zendesk and Gorgias, you select them in the migration wizard. Your team starts with the text snippets it already knows.
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“Intuitive to use and quick in support.”
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myHarry
“To be honest, we are very excited about the tool. It is exactly what we need.”
T1TAN
“Top tool. Integrates into our entire tech stack.”
vitabay
“Finally, an AI that doesn’t hallucinate.”
Export your data in the source's format, such as JSON from Zendesk or .mbox from Google Takeout. For Gorgias and Help Scout, you connect the account instead.
Under Settings → Integrations, choose your source under Import tickets. armincx checks the file, uploads it and shows the progress live.
Look at a few imported tickets before you switch customers, channels or AI agents over to armincx.
Export your data in the source's format, such as JSON from Zendesk or .mbox from Google Takeout. For Gorgias and Help Scout, you connect the account instead.
Under Settings → Integrations, choose your source under Import tickets. armincx checks the file, uploads it and shows the progress live.
Look at a few imported tickets before you switch customers, channels or AI agents over to armincx.
Ticket import is part of armincx. Depending on the source, you need an export file from your previous tool or access to your previous account.
What armincx costs for your team depends on your ticket volume and the channels you use. In a call, we'll work through your setup with you.
For day-to-day work after the move, these tools have their own integrations.
Everything you need to know about ticket import.
From Crisp, Zendesk, Freshdesk, Front, FreeScout, Gorgias and Help Scout. On top of that, WhatsApp chats via iMazing exports and Gmail via Google Takeout exports.
Yes. Imported tickets appear in the inbox with their original timestamps and message history.
It depends. Most sources use an export file, Gorgias and Help Scout use the connected account, and Help Scout explicitly doesn't need an API key.
Yes. For Crisp and Freshdesk via CSV export, for Zendesk and Gorgias via the migration wizard.
No. The import is for a one-time move, and ongoing two-way updates come through the sync integrations.
It depends. For Crisp, Zendesk, Freshdesk, Front and Help Scout, you can pause long imports and resume them later; for WhatsApp (iMazing) and Gmail, you can cancel a running import.
It depends. For Gmail, FreeScout and Help Scout, tickets and messages that were already imported are not created twice.
Via CSV exports from iMazing into a WhatsApp channel in armincx. Each file represents one chat and becomes one ticket with all its messages.
A sample of imported tickets. Only then do you switch customers, channels or AI agents over to the new workspace.
In 15 minutes we'll show you how the import from your current helpdesk works.
