Chatarmin Studies

Aggregated first-party data from the Chatarmin platform — real numbers from real shops on WhatsApp, AI automation, and e-commerce support.

Benchmark Report 2026

Every 3rd support ticket is automated.

What AI really delivers in e-commerce customer service in 2026 – data from 131 shops and 2.9M resolved tickets.

131 shops · 2.9M tickets · June 2025 – June 2026 · Real production data

Read Report →1 July 2026
Benchmark Report 2026

WhatsApp in E-Commerce: The Data Behind 131 Shops

Aggregated first-party data from the Chatarmin platform — covering AI automation, ticket volumes, and revenue impact across 131 DACH e-commerce brands.

Jun 2025–2026 · DACH Region

Read Report →1 June 2026