New Integration

Answer Questions About PostCo Returns Right in the Ticket.

With armincx by Chatarmin, the AI agent looks up returns in PostCo: status, return shipment, shipping fee and refund. It finds returns by order number, return ID or email address and changes nothing in PostCo.

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GDPR-Compliant
ISO 27001
Read-Only Access
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PostCo in armincx at a Glance

Quick check for decision makers

Four Queriesall read-only
Search by Email Tooor by order number
Return Shipment and Shipping Feewhere the parcel is and who pays
No Approval Needednothing changes in PostCo

What Changes for Return Questions With PostCo

Find the return, explain the return shipment, name the refund correctly: with PostCo in armincx, the AI agent handles it all in the ticket.

Find Returns by Email Too

The AI agent searches for returns by order number, PostCo return ID or the customer's email address. It sees the status, return method and carrier, the items with their reasons, and the refund status.

In a ticket, the agent only sees returns whose customer email matches the contact. If an order has many returns, armincx also checks older ones for the contact's return. If it still can't tell, the answer counts as inconclusive and the agent doesn't claim there is no return.

Where the Return Shipment Is and Who Pays

For the return shipment, the agent sees the status, carrier, tracking number, shipping fee and who pays it. If there is no parcel, for example with an in-store return, it reports exactly that.

A dedicated query shows whether an order already has a return and what it contains. An order without a return is a valid answer.

Money Back or Store Credit

The agent only says the money is back when the status is "processed" and it is a refund. It describes store credit as store credit, not as money back.

PostCo doesn't share your return policy or return window with armincx, so the agent is instructed not to say whether someone can still return an item; your rules belong in its instructions.

PostCo and armincx: Connection and Queries

The armincx PostCo integration gives your AI agent read access to your returns in PostCo: it answers whether a return has arrived, where the return shipment is and whether the refund has gone through. The integration is read-only, and no query needs approval.

The Connection

You need an API key from your PostCo merchant account. You create it in PostCo under Account Settings, Manage API Keys, for example with the name "Chatarmin CX". PostCo shows the key only once, and each key only reads the returns of its own shop.

Under Integrations, select PostCo and paste the key. armincx checks it with PostCo and stores it encrypted. Then activate the PostCo actions for your AI agents and choose the connected account.

What the AI Agent Can Look Up

Query What it's for
Get return find a return by order number or PostCo return ID
Find returns by email find a customer's returns via their email address
Get return shipment status, carrier, tracking number, shipping fee and who pays
Check existing returns see whether an order already has a return and what it contains

Searches return up to 25 returns, newest first. If there are more, the agent knows the list is incomplete and doesn't present it as complete.

You'll find the step-by-step guide in our documentation.

How Return Questions Work With PostCo

Three situations from everyday support.

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Found via the Email Address

A customer doesn't have her order number to hand. The AI agent finds her return via the email address and gives the status and refund status.

Found via the Email Address

Why the Refund Is Smaller

A customer is puzzled by the amount. The return shipment shows that the shipping fee is deducted from the refund, and the agent explains exactly that.

Why the Refund Is Smaller

Store Credit Isn't Money Back

The return was closed with store credit. The agent says so, instead of promising a refund to the customer's account.

Store Credit Isn't Money Back

Who Pays for the Return Shipment

For every return shipment, the agent gets a status showing who pays the shipping fee:

Status Meaning
free the customer pays nothing
paid the customer has already paid the shipping fee
pending the customer still has to pay the shipping fee
deduct_from_refund the shipping fee is deducted from the refund
process_after_resolve the fee is settled once an exchange is completed
not_applicable no payment applies to this shipping method

What the Agent May Say About Refunds

PostCo has no single refund status, so armincx derives it from the items: processed, pending, not_issued, no_refund or unknown. The agent only says "money back" for processed and a genuine refund. It calls store credit store credit. With unknown, it makes no promises; with an escalation rule in its instructions, it hands the ticket to your team.

Test Safely

Take a test return from your own order, not a real customer's, and, in a test run, ask the agent about it once with the order number and once with just the email address. Compare the answers with PostCo. Nothing changes in PostCo in the process.

Return Questions in the Ticket, Not the PostCo Dashboard

The workflow with armincx compared with the workflow via the PostCo dashboard.

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PostCo Dashboard Plus Inbox logo
PostCo Dashboard Plus Inbox
armin logo

Features

Return Status via AI Agent in the Ticket
Search by Order Number or Email From the Ticket
Return Shipment and Shipping Fee Explained in the Ticket
Refund and Store Credit Distinguished in the Ticket
Check Existing Returns Before New Requests
Match With the Email in the Ticket

Disclaimer: All data conducted from over 50+ Sales Calls with DACH Ecom Owners

When PostCo in armincx Pays Off

The integration is built for shops that handle returns with PostCo and run customer service with armincx.

When Customers Don't Have Their Order Number to Hand

The agent then searches by email address. It doesn't need an order number for that.

When Return Shipping Fees Lead to Questions

The agent sees who pays for the return shipment and explains deductions from the refund. So your team doesn't have to check the PostCo dashboard first.

When You Want to Start With AI Without Write Access

PostCo is read-only. The AI agent can't change anything, and no approval is needed.

What Our Customers Say

What leading e-commerce brands from the DACH region say about armincx.

All Case Studies

Tobias J.

Braun Büffel

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“Intuitive to use and quick in support.”

Dominik Englputzeder

myHarry

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“To be honest, we are very excited about the tool. It is exactly what we need.”

Matthias Leibitz

T1TAN

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“Top tool. Integrates into our entire tech stack.”

Eren Karacabay

vitabay

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“Finally, an AI that doesn’t hallucinate.”

From API Key to Your First Return Question

Three steps to get going.

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Create an API Key

Create an API Key

In PostCo, create a key under Account Settings, Manage API Keys. PostCo only shows it once, so copy it straight away.

Connect PostCo

Connect PostCo

Under Integrations, select PostCo and paste the key. armincx checks it and stores it encrypted.

Enable the AI Agent

Enable the AI Agent

Activate the PostCo queries for your AI agent, choose the account and write your return rules into its instructions.

What Does the PostCo Integration Cost?

The PostCo integration is part of armincx. To connect, you need a PostCo merchant account with an API key.

What armincx costs for your team depends on your ticket volume and the channels you use. In a call, we'll work through your setup with you.

More Integrations

These tools complement PostCo in customer service.

Shopify logo

Shopify

Order and customer data right in the ticket.

8returns logo

8returns

See returns in the ticket and create them with AI.

Loop Returns logo

Loop Returns

Check returns via the AI agent, flag them for review or cancel them.

see all integrations →

Frequently Asked Questions

Everything you need to know about the integration.

An API key from your PostCo merchant account. PostCo only shows the key once, so copy it straight away.

No. The integration is read-only.

No. All four queries are read-only and need no approval.

Yes. As well as the order number and PostCo return ID, it also searches by email address.

No. PostCo doesn't share your return policy or return window, so the agent is instructed not to judge it; your rules belong in its instructions.

It calls store credit store credit. It only says the money is back for status processed and a genuine refund.

Up to 25, newest first. If there are more, the agent knows the list is incomplete.

Then the query reports that there is no parcel, for example with an in-store return. That isn't an error.

armincx deletes the stored key, and your agents can no longer look up returns.

Bring Your PostCo Returns Into Customer Service.

In 15 minutes we'll show you how the AI agent answers return questions with data from PostCo.

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