See 8returns Returns in the Ticket and Create Them With AI.

What the 8returns Integration Shows in the Ticket and What the AI Agent Can Do

The armincx 8returns integration brings return status, items and shipping data from 8returns into the ticket and lets the AI agent create returns. Your team answers return questions right in customer service, and the agent registers simple returns on its own.

The Connection

Under Integrations, select 8returns and enter the API key and password from the 8returns public API. armincx checks the credentials against 8returns before saving the connection. The integration then shows as Connected.

What the Ticket Shows

armincx looks up returns via the contact's email address. In the 8returns card in the customer panel you see:

• Order number and return status
• Items and quantities, plus the return reasons where available
• Carrier and tracking number, when 8returns provides them

Returns without tracking still show status and items. If a contact has no email address, the card prompts you to add one.

What the AI Agent Can Do

You enable two actions for your AI agents:

• Get 8returns return finds returns by order number or email address and returns status, items and shipping data. The action is read-only and needs no approval. If the customer doesn't give an order number, the agent searches by email address instead of asking.
• Create 8returns return registers a return with order number, SKUs and quantities and requests a label if you want one. The action needs approval by your team by default.

You'll find the step-by-step guide in our documentation.

Most Return Questions Are Status Questions

Questions about order status, returns and invoices make up 30 to 80 percent of ticket volume in e-commerce teams, according to more than 1,700 of our sales calls. With returns, it's mostly about the status. If the data only lives in 8returns, your team switches tools for every reply or asks the customer for an order number. With the integration, everything is in the ticket, and the AI agent answers simple status questions on its own.

What the Agent Watches Out for When Creating Returns

The agent sends all items of a return in one step. If an order already has an open return, items missing from the request would otherwise be marked as missing. Before approving, your team therefore checks the order number, SKUs, quantities and the complete item list.

A return can be registered even if the label failed. The agent checks the result before writing to the customer, and only then confirms that the return or label is ready. If there's no usable label, it hands the ticket over to your team.

Who Informs the Customer

When creating a return, armincx suppresses the automatic 8returns notification email. The confirmation to the customer comes from the ticket, with exactly the information that's actually available. That way the customer doesn't get a second, conflicting message.

Who Pays for the Label

The action shows no label price and doesn't collect return shipping costs. Clarify beforehand what a label costs and who pays for it, and give the agent clear rules on when it may request a label.

Which Stores Benefit From 8returns in armincx

The integration is built for stores that handle their returns through 8returns and run their customer service with armincx.

When Return Questions Make Up a Large Share of Your Tickets

In fashion, footwear or sporting goods, returns are part of everyday business. The more status questions come in, the more you save when the AI agent answers them straight from 8returns.

When Customers Prefer to Register Returns in the Chat

Not every customer finds the returns portal. In the chat, they name the items and the agent registers the return for them. Your team approves, and the customer gets the confirmation in the same conversation.

When You Want to Introduce AI Step by Step

You can start with the read-only action and enable creating returns later. Approval by your team stays on by default until you're confident in your returns process.

What Does the 8returns Integration Cost?

The 8returns integration is part of armincx. To connect, you need an 8returns account with access to the public API.

Shipping labels are billed by 8returns, and armincx shows no label price. What armincx costs for your team depends on your ticket volume and the channels you use. In a call, we'll work through your setup with you.