Every Judge.me Review as a Ticket in Your Inbox.

How the Judge.me Integration Works in Detail

The armincx Judge.me integration turns product reviews from Judge.me into customer service tickets. Judge.me collects the reviews in your Shopify store, and armincx creates a dedicated channel for them. Reviews sit in the same inbox as emails, WhatsApp messages and social requests and run through the same workflows.

The Connection

Under Integrations, select Judge.me and click Connect. You're redirected to Judge.me, where you approve these permissions:

• read reviews and products
• reply publicly under a review
• reply privately by email

You then land back in armincx. armincx reads your store data, creates the Judge.me channel and registers itself for new and edited reviews. No further setup is needed.

You need a Judge.me account with reviews in your store and admin access to Judge.me to approve the connection.

What a Review Ticket Contains

• Subject: star rating and review title, or the product name if there is no title
• Priority: set automatically from the star rating
• Content: title and text, exactly as the customer wrote them
• Photos: every image the customer attached

When Reviews Start Arriving

The channel starts when you connect. Reviews submitted after that arrive as tickets. Older reviews are not imported retroactively.

What Stays in Judge.me

Replies you keep writing in the Judge.me admin don't show up in the ticket. The ticket only shows replies sent from armincx. To keep the history complete, it's best to reply only from armincx once you're connected.

You'll find the step-by-step guide in our documentation.

Why Reviews Belong in Customer Service

A bad review is usually a service case: a damaged delivery, a product that doesn't fit, a question nobody answered. If the review only sits in the Judge.me admin, often nobody on the support team sees it. In the inbox it's handled like any other ticket, with an owner and a status.

Automatic prioritisation makes sure critical reviews don't get lost. In busy weeks especially, many positive reviews come in for every few negative ones. Without sorting, the negative ones end up somewhere in between.

One Ticket per Review

Every review creates exactly one ticket. If the customer edits their review later, for example because the problem was solved, or Judge.me adjusts it during moderation, the same ticket updates. The history stays in one place, and your team can see whether a reply made a difference.

What to Know About Private Replies

Judge.me sends private replies by email, from its own Judge.me sender address. If the customer replies to that email, their reply therefore doesn't land in the ticket automatically. For longer conversations, for example about a refund, it's worth pointing the customer to your support channel in the private reply.

Who Benefits From the Judge.me Integration?

The integration is built for Shopify stores that use Judge.me for product reviews and run their customer service with armincx.

When Nobody Has Reviews on Their Radar

In many teams Judge.me sits with marketing, and support only sees reviews by chance. With the channel in the inbox, reviews land automatically with the team that also handles complaints.

When You Currently Work With Forwarded Emails

If you forward Judge.me notifications to your support inbox, you see the reviews, but you have to switch to the Judge.me admin to reply. With the integration, you reply straight from the ticket. Turn off the forwarding afterwards, otherwise you'll see every review twice.

When You Get Lots of Reviews Every Week

The more reviews come in, the more sorting matters. Priority by star rating and a dedicated view for the channel make sure your team starts with the critical cases.

What Does the Judge.me Integration Cost?

The Judge.me channel is part of armincx. For Judge.me itself, you need an existing account with reviews in your store.

What armincx costs for your team depends on your ticket volume and the channels you use. In a call, we'll show you how reviews, emails and WhatsApp come together in one inbox and work through your setup with you.