With armincx by Chatarmin, every new Google review becomes a ticket, and reviews with few stars get high priority. Your team replies as it would to any other message, and the reply appears immediately below the review on Google.
Quick check for decision makers
See the review, prioritise it, reply publicly: with Google Reviews in armincx it all runs in the same inbox as every other request.
armincx checks for new reviews roughly once an hour. Each review gets its own ticket with the stars, location and name of the person who left it.
1 or 2 stars mean high priority, 3 stars medium and 4 or 5 stars low. The subject shows the stars and the first words of the review.
You write the reply in the ticket, and it appears publicly below the review on Google straight away. After that, the ticket shows "Replied".
Each review has exactly one reply. If you send again, the new reply replaces the old one on Google, and armincx points this out to you beforehand.
If someone edits their review, armincx updates the same ticket at the next sync, even if you've already replied. If the stars change, the priority follows the new rating.
If the stars or text change, an internal note records the change. The new priority also replaces a priority you set manually.
With the Google Reviews channel, new reviews from your Google Business Profile land in armincx as tickets, and your reply appears below the review on Google. armincx only reads reviews and publishes replies. armincx never changes or deletes a review on Google.
You need a Google account that is an owner or manager of a verified Google Business Profile. Only admins can connect, switch locations on and off and refresh the location list.
Under Channels, select the Google Reviews tile and sign in with the Google account that manages the Business Profile. On the Google screen, leave the business management permission ticked, otherwise the connection fails. You'll then see the Google email address and your locations. After the first sync, a new review at an active location should arrive as a ticket within about an hour.
Every location starts switched on. Switch off any locations whose reviews shouldn't go to the inbox. With "Refresh locations", armincx fetches your current locations from Google. New locations start switched on, and existing ones stay in the list.
| What | How |
|---|---|
| Subject | stars and the first words of the review, or "Google review" for star-only reviews |
| Priority | 1 to 2 stars high, 3 stars medium, 4 to 5 stars low |
| Review card | stars, location and name; anonymous reviewers appear as "Google user" |
| Contact | each review gets its own ticket and its own contact |
| Status on Google | "Replied" as soon as a reply is published |
AI suggestions and AI agents work on review tickets just as they do in the other review channels. AI replies are public too. So check the first ones before you allow automatic sending.
You'll find the step-by-step guide in our documentation.
A customer gives your location two stars. In armincx, a high-priority ticket is created, with the stars and the first words of the review in the subject.
Your team replies in the ticket. The reply appears below the review on Google straight away, and sending again would replace it.
After your reply, the customer edits their review. At the next sync, armincx updates the same ticket and records the change in an internal note.
Replies on Google are public and visible immediately. There is no test mode. So start by replying to a review you're happy to answer publicly.
On the first sync of a location, armincx looks back 30 days. Older reviews stay out, as do reviews that already have a reply on Google. Only reviews are imported, not questions, answers or photos. For translated reviews, you may see both the translation and the original.
With the Google Reviews channel filter and the star rating filter, you can, for example, see only Google reviews with 1 or 2 stars. The star filter works across all review channels, so also for Reviews.io, eTrusted and Judge.me.
The workflow with armincx compared with the workflow in the Google Business Profile.
Disclaimer: All data conducted from over 50+ Sales Calls with DACH Ecom Owners
The channel is aimed at businesses with a Google Business Profile that handle customer service with armincx.
New reviews come in as tickets in the inbox your team works through anyway. Reviews with few stars get high priority.
All locations of your Business Profile come together in one inbox. Simply switch off locations your team doesn't look after.
Google Reviews complements Judge.me, eTrusted and Reviews.io. A star filter shows you critical reviews from all channels at a glance.
What leading e-commerce brands from the DACH region say about armincx.
Tobias J.
Braun Büffel
“Intuitive to use and quick in support.”
Dominik Englputzeder
myHarry
“To be honest, we are very excited about the tool. It is exactly what we need.”
Matthias Leibitz
T1TAN
“Top tool. Integrates into our entire tech stack.”
Eren Karacabay
vitabay
“Finally, an AI that doesn’t hallucinate.”
Braun Büffel
“Intuitive to use and quick in support.”
myHarry
“To be honest, we are very excited about the tool. It is exactly what we need.”
T1TAN
“Top tool. Integrates into our entire tech stack.”
vitabay
“Finally, an AI that doesn’t hallucinate.”
You need a Google account that is an owner or manager of your verified Business Profile. Admins can connect.
Under Channels, select Google Reviews, sign in to Google and leave the business management permission ticked.
All locations start switched on. Switch off anything that shouldn't go to the inbox, and wait for the first sync.
You need a Google account that is an owner or manager of your verified Business Profile. Admins can connect.
Under Channels, select Google Reviews, sign in to Google and leave the business management permission ticked.
All locations start switched on. Switch off anything that shouldn't go to the inbox, and wait for the first sync.
Google Reviews is a channel in armincx. To connect, you need a verified Google Business Profile and a Google account with owner or manager rights.
What armincx costs for your team depends on your ticket volume and the channels you use. In a call, we'll work through your setup with you.
These review channels complement Google Reviews in customer service.
Everything you need to know about the channel.
A Google account that is an owner or manager of a verified Google Business Profile. Only admins can connect.
armincx checks with Google roughly once an hour. So a new review doesn't appear immediately.
It depends. The first sync fetches reviews from the last 30 days, provided they don't have a reply on Google yet.
Yes. If you send again, the new reply replaces the old one on Google.
No. You can only delete it directly in Google.
No. armincx only reads reviews and publishes replies.
Yes, AI suggestions and AI agents work just as they do in the other review channels. AI replies are public too, so check the first ones before sending automatically.
Yes. Every location starts switched on, and you switch off anything that shouldn't go to the inbox.
No. The channel only imports reviews.
In 15 minutes we'll show you how Google reviews, replies and AI suggestions come together in one inbox.
