Reviews from your eTrusted account land in your central inbox. Routing by shop, location, or brand. Negative reviews become tickets. Positive ones get answered by AI automatically.
Quick check for decision makers
eTrusted integration for API-driven review management: reviews from your eTrusted account are handled centrally in the armincx inbox, negative sentiments become tickets for your team, and positive ones get answered by AI directly.
The integration connects your eTrusted account with the AI customer service from armincx. As soon as a new review comes in, the AI checks the sentiment and decides: 1 to 3 stars go to an agent as a draft, 4 to 5 stars get answered automatically.
Multi-entity setups with multiple shops, locations, or brands are supported natively. Reviews land in armincx with the appropriate entity context, so the right team sees the reviews relevant to them.
The integration supports three core mechanisms:
For brands with multiple shops, locations, or brands that want to automate customer service with armincx. The eTrusted integration bridges the gap between multi-entity review management and the support inbox.
Especially relevant for larger e-commerce brands, retail networks, or multi-brand setups where reviews need to be managed per entity. The AI handles standard replies for 4- and 5-star reviews. Negative reviews land with full entity and ticket context with the right team.
Three concrete scenarios connecting multi-entity review management with AI customer service:
The first: manage reviews centrally. All new reviews from eTrusted flow into the armincx inbox. Stars, customer name, review text, and entity are visible at once. Your team replies from one system instead of switching between eTrusted backend and support tool.
The second: automate sentiment split. armincx triages incoming reviews automatically. Negative reviews go to your team as drafts, positive ones get answered by the AI on its own. The reply is sent back to eTrusted and appears in your review profile.
The third: multi-entity routing. Reviews from different shops, locations, or brands land with the appropriate entity context with the right team. Retail networks and multi-brand setups manage all reviews from one central inbox.
Without armincx, reviews are split between the eTrusted backend and email notifications. With multiple entities, the team loses track of who is responsible for which reviews. Negative reviews sit unanswered for days. With armincx, this happens automatically: every review becomes a ticket with the appropriate entity context, the AI replies to positive reviews or prepares a draft for negative ones. Your team only handles cases that actually need a human.
armincx offers flat-rate pricing without ticket costs. The eTrusted integration is included in the armincx package. Variable AI credits apply per auto-resolved message. No seat-based pricing like Zendesk, no per-ticket costs like Gorgias.
Your dedicated Customer Success Manager configures the integration:
Time to live: days to weeks.
armincx is ISO 27001 certified with servers in Frankfurt. The integration uses only official eTrusted APIs with channel-specific opt-in. DPA available.
Key questions about the eTrusted integration at a glance.
eTrusted in the armincx ecosystem.
Connect eTrusted with armincx for API-driven review management.
Every new review from eTrusted flows into the armincx inbox automatically. Stars, customer data, review text, and entity context are carried over. Your team replies from one central system.
armincx triages reviews by star rating and sentiment automatically.
Negative reviews (1 to 3 stars) go to your team as drafts. Positive reviews (4 to 5 stars) get answered by the AI on its own. The threshold is configurable.
Reviews from multiple shops, locations, or brands reach the right team.
Reviews keep their entity context from eTrusted. Retail networks, multi-brand setups, and larger e-commerce brands see only the relevant reviews per team.
All reviews from eTrusted flow into the armincx inbox. Stars, customer context, and entity visible at once.
armincx triages reviews. Negative ones to the team, positive ones answered by AI.
Reviews from multiple shops, locations, or brands reach the right team.
What leading e-commerce brands from the DACH region say about armincx.
Multi-Brand E-Commerce
“Reviews from multiple shops automatically reach the right team, and negative sentiments arrive in time.”
Multi-Brand E-Commerce
“Reviews from multiple shops automatically reach the right team, and negative sentiments arrive in time.”
Three steps to integration.
Sign up for Chatarmin and activate armincx.
Authorize eTrusted in the armincx dashboard. Reviews flow automatically.
Set routing, train the AI, go live.
Disclaimer: All data conducted from over 50+ Sales Calls with DACH Ecom Owners
armincx fits into your tech stack.
Everything important about the integration.
armincx offers flat-rate pricing without ticket costs. The eTrusted integration is included in the armincx package. Variable AI credits apply per auto-resolved message. No seat-based pricing like Zendesk, no per-ticket costs like Gorgias.
Yes. Multi-entity setups with multiple shops, locations, or brands are supported natively. Reviews land in armincx with the appropriate entity context, so the right team sees the reviews relevant to them.
armincx is ISO 27001 certified and stores all data on servers in Frankfurt. The integration uses only official eTrusted APIs with channel-specific opt-in. DPA documentation is available.
Your dedicated Customer Success Manager configures the integration, defines entity routing and sentiment thresholds, and trains the AI on your reply tone. Time to live: days to weeks, depending on the complexity of your setup.
Connect eTrusted with armincx for multi-entity review management.
