Track GLS Parcels Right in the Ticket.

GLS and armincx: Connection, GLS Card and AI Agent

The armincx GLS integration connects your GLS app to the inbox via the Track And Trace V1 API: your team sees the parcel status in every ticket, and the AI agent looks it up itself. It covers GLS shipments in Germany and Austria.

The Connection

You need a GLS app with access to the Track And Trace V1 API. You create the app in the GLS developer portal, which is where the API Key and API Secret come from.

Under Integrations, select GLS, click Connect and enter both values. armincx checks them with GLS before saving. If GLS rejects them, you see the reason and nothing is saved. If GLS hasn't fully approved your app yet, armincx saves the connection, but lookups fail until GLS completes the approval.

What the GLS Card Shows

What the AI Agent Can Do

Your AI agents get the Track shipment action. It looks up a tracking number and returns the status and history. Because it only reads, it needs no approval.

You'll find the step-by-step guide in our documentation.

What the GLS Card Says When Something Isn't Right

Not every number belongs to GLS, and not every customer has an order with a tracking number. Either way, the card says clearly what's going on:

• No number yet: the card asks you to enter a number
• Number from another carrier: GLS reports that there's no parcel for this number
• GLS unreachable: the card shows a notice with "Retry"

What to Keep in Mind With the AI Agent

Track shipment looks up one number per request and only reads. Word your instruction so that the agent takes the number from the customer's order and says so openly when GLS doesn't recognise the number, rather than guessing.

When a Lookup Fails

When GLS in armincx Pays Off

The integration is built for shops that ship with GLS in Germany or Austria and handle customer service with armincx.

When Parcel Questions Fill Your Inbox

Instead of copying the number and opening the tracking page, the status is already in the ticket.

When Parcels Are Waiting at the ParcelShop

If a parcel is ready for collection or couldn't be delivered, your team sees it in the history and can explain it to the customer directly.

When You Work With Several Carriers

GLS complements DHL and GoKarla. So your team answers GLS, DHL and GoKarla shipping questions in one inbox.

What Does the GLS Integration Cost?

The GLS integration is part of armincx. To connect, you need a GLS app with access to the Track And Trace V1 API.

What armincx costs for your team depends on your ticket volume and the channels you use. In a call, we'll work through your setup with you.