One WhatsApp number for both: marketing via Chatarmin, support in Zendesk.
Quick check for decision makers
WhatsApp marketing and Zendesk support on one number. No migration.
Marketing via Chatarmin, support via Zendesk. Both on the same WhatsApp number. No number splitting.
Chatarmin uses the official WhatsApp Business API. Marketing messages (newsletters, campaigns, flows) are sent via Chatarmin. When a customer replies to a marketing message with a support question, the message is automatically routed to Zendesk. One number, two systems, no conflict.
Zendesk can't do WhatsApp broadcasts. Chatarmin can: newsletters, abandoned cart flows, campaigns. Zendesk stays your support tool.
Zendesk receives WhatsApp messages and processes them as tickets. But: no WhatsApp broadcasts, no campaigns, no automated flows, no A/B testing, no revenue attribution. Chatarmin adds exactly what Zendesk lacks. You don't need to replace Zendesk.
Keep Zendesk for support. Chatarmin handles WhatsApp marketing. No system switch, no risk.
Many teams hesitate to switch away from Zendesk. With Chatarmin, you don't have to. Zendesk stays your support tool. Chatarmin becomes your WhatsApp marketing tool. Both run in parallel on the same WhatsApp number. If you later want to test armincx for support, that decision is independent.
Chatarmin adds WhatsApp marketing to Zendesk. Your support continues to run through Zendesk, your WhatsApp marketing campaigns run through Chatarmin. Both systems use the same WhatsApp number. No migration, no either-or.
The setup works like this: Zendesk processes incoming support inquiries via WhatsApp (tickets, conversations, routing). Chatarmin sends outbound marketing messages via WhatsApp (newsletters, campaigns, flows). Meta technically distinguishes between marketing and service messages. Chatarmin sends the marketing messages, Zendesk receives the replies that come in as support inquiries.
The most frequent question from Zendesk users: "Do I need a second WhatsApp number?" The answer: no. Chatarmin and Zendesk can use the same number. Your customer always sees the same contact in WhatsApp, whether they receive a marketing message or submit a support request.
Technically this works through the WhatsApp Business API, which allows multiple systems on the same number. Chatarmin sends the campaign, the customer replies, the reply lands as a ticket in Zendesk. For the customer it's one continuous chat. For you, marketing and support are cleanly separated.
Zendesk is a strong support tool. From 375 sales calls with Zendesk users, this is the most common question. The honest answer: Zendesk is built for incoming conversations. For outbound WhatsApp marketing, the key features are missing.
Zendesk cannot send WhatsApp newsletters. No campaigns to Shopify segments. No abandoned cart flows. No revenue attribution. No A/B testing for message versions. Zendesk is a helpdesk, not a marketing tool. Chatarmin fills exactly this gap without requiring you to leave Zendesk.
Send newsletters, flash sales, product launches via WhatsApp. Support replies are automatically routed to Zendesk.
Customer replies to a marketing message with a question. The message lands as a Zendesk ticket. Your support team works as usual.
Chatarmin sends abandoned cart flows and shipping updates. Zendesk handles support tickets. Clear separation, one number.
The biggest advantage of the combination: you can start WhatsApp marketing without touching your support stack. Your team continues working in Zendesk, your customers notice no difference. Chatarmin runs in parallel.
Specific campaigns that work with Zendesk coexistence:
Chatarmin handles the outbound marketing channel, Zendesk stays your inbound support tool. The two systems complement each other without requiring you to migrate anything.
The Zendesk + Chatarmin combination is particularly suited for e-commerce brands that:
Typical Zendesk customers at Chatarmin process 500 to 2,000 tickets per month. The WhatsApp marketing channel runs in parallel to the existing Zendesk setup and generates additional revenue without burdening support.
Disclaimer: All data conducted from over 50+ Sales Calls with DACH Ecom Owners
11 cents per message sounds expensive. 11 cents is the official Meta fee for marketing messages in Germany, while in Austria and Switzerland it's roughly 5 cents (as of 2026). WhatsApp messages generate 2 to 3x higher revenue per recipient compared to email. After deducting the 11 cent Meta fee, you still have 139% higher net margin per contact than with email. That's why over 450 e-commerce brands successfully run WhatsApp marketing with Chatarmin.
The Chatarmin integration causes no additional costs on the Zendesk side. Your Zendesk plan stays unchanged. Chatarmin passes Meta fees through 1:1, with no markup on the message fee.
An honest note: many Chatarmin customers start with the coexistence (Zendesk for support, Chatarmin for WhatsApp marketing) and later switch entirely to armincx for customer service. armincx replaces Zendesk completely: no agent seat costs, no ticket costs, AI actions directly in Shopify (cancellations, refunds, address changes).
The advantage of the gradual path: you test WhatsApp marketing risk-free through Chatarmin. When you're ready to replace Zendesk, armincx is ready as the next step. No pressure, no deadline. Leafworks, the largest Zendesk partner in the DACH region, already actively recommends armincx for e-commerce customers.
What leading E-Commerce brands from the DACH region say about armincx
BitterLiebe
“I would recommend other companies to try WhatsApp marketing as well and implement it with Chatarmin.”
Purora
“Efficient tool with versatile features, fast integration, and a competent team.”
nucao
“In terms of value for money, Chatarmin is the best we could find on the market.”
MoleQlar
“Chatarmin has built an extremely good and comprehensive software for WhatsApp marketing. Compared to some larger competitors, Chatarmin stands out with better functionality and a lower price.”
Fatbikeskopen
“I think it's a no-brainer for everyone in the e-commerce space to join Chatarmin.”
BitterLiebe
“I would recommend other companies to try WhatsApp marketing as well and implement it with Chatarmin.”
Purora
“Efficient tool with versatile features, fast integration, and a competent team.”
nucao
“In terms of value for money, Chatarmin is the best we could find on the market.”
MoleQlar
“Chatarmin has built an extremely good and comprehensive software for WhatsApp marketing. Compared to some larger competitors, Chatarmin stands out with better functionality and a lower price.”
Fatbikeskopen
“I think it's a no-brainer for everyone in the e-commerce space to join Chatarmin.”
Sign up for Chatarmin and verify your WhatsApp Business number.
Connect Chatarmin to your existing WhatsApp number. Zendesk stays active.
Send your first campaign. Support replies continue flowing to Zendesk.
Setting up the Zendesk coexistence takes a few minutes. Chatarmin connects via the WhatsApp Business API to the same number that also runs in Zendesk. No developer needed, no Zendesk configuration required.
Your dedicated, German-speaking Customer Success Manager builds the first flows together with you:
Real-world timeline: from first call to first live campaign takes a few days. Zendesk does not need to be modified for this.
Chatarmin is ISO 27001 certified. All data is hosted on servers in Frankfurt, Germany. WhatsApp messages are sent exclusively through the official WhatsApp Business API. A Data Processing Agreement (DPA) is available at any time. Your Zendesk data stays in Zendesk. Chatarmin does not access Zendesk tickets or conversations.
Chatarmin fits right into your existing tools.
The deepest native integration for e-commerce: abandoned cart, post-purchase and revenue attribution directly from Shopify data.
Gorgias user? Same coexistence solution: WhatsApp marketing through Chatarmin, support through Gorgias. Same number, no either-or.
Freshdesk alternative: run WhatsApp marketing in parallel to Freshdesk or switch directly to armincx.
Everything you need to know.
No. Chatarmin runs in parallel to Zendesk. Your support team continues working in Zendesk, WhatsApp marketing runs through Chatarmin. Both systems use the same WhatsApp number. Your Zendesk plan and configuration stay unchanged.
Yes. Chatarmin and Zendesk can use the same WhatsApp Business number. The WhatsApp Business API allows multiple systems on one number. Chatarmin sends the marketing messages, incoming replies are routed to Zendesk or Chatarmin depending on context. Your customer always sees the same contact.
The message is automatically routed as a Zendesk ticket. Your support team works as usual.
The Chatarmin integration causes no changes to your Zendesk plan. Meta charges 11 cents per marketing message in Germany and roughly 5 cents in Austria and Switzerland (as of 2026). Service messages within 24 hours are free. Chatarmin passes Meta fees through 1:1, with no markup.
It can be, but doesn't have to be. Many customers start with the coexistence and later evaluate armincx as a full Zendesk replacement. armincx offers AI actions directly in Shopify (cancellations, refunds, address changes), no seat costs and no ticket costs. The gradual path is low-risk: you test WhatsApp marketing in parallel without changing your existing support setup.
Yes. The decision is independent. You can use Chatarmin for WhatsApp marketing and later test armincx for support.
No. Setup takes a few minutes: connect WhatsApp number, set up opt-in widgets, create first campaign. No developer needed, no Zendesk configuration required. Your dedicated Customer Success Manager guides the onboarding and builds the first flows together with you.
Yes. Chatarmin is ISO 27001 certified and hosts all data on servers in Frankfurt, Germany. WhatsApp messages are sent through the official WhatsApp Business API. Chatarmin does not access Zendesk data, both systems remain data-technically separated. A DPA is available at any time.
Get started now and connect Zendesk with WhatsApp via Chatarmin.