Source: Chatarmin
BONUS 1: What is Freshdesk and why you need a dedicated Chatarmin Freshchat WhatsApp integration
What is Freshdesk?
Freshdesk was founded in Chennai, India, in 2010 and is now headquartered in San Mateo, California. The solution is a well-known customer service software.
Freshdesk is a customer support suite that enables companies to manage their clientsâ support-tickets through a multi-messenger-inbox and automated routing, ticketing and support-agent-system.
Freshdesk is an Omnichannel customer support tool, so in addition to WhatsApp and email, customers can open tickets using chat, Facebook posts, private Facebook messages, Twitter, and many other social channels.
Freshdesk WhatsApp integration by Chatarmin: Use one WhatsApp Business Account fĂŒr Support, Marketing & Sales.
Through Chatarmin's 3rd party Freshdesk app, you can use a WABA to perform WhatsApp marketing in Chatarmin, as well as WhatsApp support in Freshdesk.
Similar, to Chatarminâs zendesk WhatsApp integration and Gorgias WhatsApp integration.
Freshdesk offers an extensive array of features and tools designed to enhance companies' management of customer relationships. Here are some key highlights of Freshdesk:
- Ticket Management: Freshdesk centralizes the handling of customer requests through tickets. This feature allows you to monitor and manage the status of requests, ensuring that no inquiry goes unanswered.
- Customer Portal: Freshdesk provides a user-friendly portal that empowers customers to access information and submit requests. This fosters transparency, enabling customers to monitor the progress of their concerns independently.
- Multi-channel Support: Freshdesk supports various communication channels, including email, chat, and social media. This flexibility allows customers to reach out through their preferred channels.
- Knowledge Base: Users can create a knowledge base to address frequently asked questions, allowing customers to find answers on their own.
- Analyses and Reports: Freshdesk equips users with tools to analyze
Chatarminâs clients usually either use Freshdesk, or zendesk, or Gorgias, to scale their customer support operations. Naturally, Chatarmin - as the leading WhatsApp Marketing Software in the world - integrates dedicated custom apps for all three of the industry-leading customer support softwares.
BONUS 2: Why zapier is not a solution for scalable and robust software infrastructure
As soon as software sales tells you âthey have an integrationâ or âyou can use our zapier integration to access thousands of integrationsâ: run. It will neither be scalable, nor professional, nor unlimited solution. As soon as youâll voice one custom individual request, you will be lost and left alone. Ask for native integrations and real demos of the solutions you request.
Forget zapier integrations and watch out for native integrations sales can actually show you in software demo calls.
Chatarmin is the only WhatsApp Marketing Software in the world to offer a native Freshdesk WhatsApp integration
With this in mind, Chatarmin is the only WhatsApp CRM worldwide with a Freshdesk WhatsApp integration, that lets you install your custom WhatsApp account as a third party app in Freshdesk, so support and marketing can both work with their dream techstack, all whilst using the same WABA which is the only one your clients will have to engage with.
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