# AI Customer Service Automation for E-Commerce | Chatarmin

> Automate your e-commerce support with armincx: AI agents that take real actions, an omnichannel inbox, ticketing and CRM, built for DACH brands.

Source: https://chatarmin.com/en/service

## Up to 90% of your routine requests. Solved automatically.

armincx is the AI customer service suite for DACH e-commerce brands. It answers the repetitive questions and does the work behind them, so your team only sees the cases that need a person.

- Real actions in Shopify, ERPs and shipping tools
- Every channel in one inbox
- Live in days, with personal support on Slack

- [Book a demo](https://chatarmin.com/en/demo)
- [Try for free](https://chatarmin.com/en/signup-overview)

## Support eats the whole day. Same questions, over and over.

Your team answers the same requests hundreds of times a day and hops between tools to do it.

- **Ten tabs for one answer**: Outlook, WhatsApp Web, Shopify, the ERP, DHL. The tools do not talk to each other, so one question means clicking through the whole stack.
- **Bots that only chat**: Most bots ask the same thing three times and still hand the case to a person, without saying what they already tried.

## Every tool your support team needs, in one platform

Inbox, AI agents, ticketing and customer profiles share the same data, so nothing has to be copied between tabs.

### [Every channel in one inbox](https://chatarmin.com/en/features/omnichannel-inbox)

Email, WhatsApp, Instagram, Facebook, TikTok and phone arrive as tickets in one queue.

### [AI agents that take actions](https://chatarmin.com/en/features/ai-agents)

A router hands every ticket to the agent that fits the case.

### [One customer, one history](https://chatarmin.com/en/features/crm)

Orders, conversations and notes on a single profile.

### [Ticketing with SLAs and priorities](https://chatarmin.com/en/features/ticketing-system)

Status, priority and SLA countdown on every row, and you see who else has a ticket open.

[Explore all features](https://chatarmin.com/en/features)

## Does the work, not just the reply

The agent reads the request, checks the order in your shop or ERP and runs the action: tracking, invoice, address change, cancellation. Then it closes the ticket.

### Order actions

### Routing

[How AI agents work](https://chatarmin.com/en/features/ai-agents)

## Asks before anything risky

You decide per action: run on its own, or ask a teammate every time. Refunds and cancellations can wait for one click.

### Approval

## Hands off with a reason

When a case needs a person, your teammate gets what was checked, what changed and why the agent stopped. No starting from zero.

### Handoff

## Your team replies twice as fast

For everything else, a draft is ready when the ticket opens, with the facts it came from. Edit or send with one click.

### Draft

> Whether it is a Wednesday at 8pm or a Sunday at 1pm, our customers get the same quality, the same tone, the same helpfulness every time.
>
> — Stephan Wassink, Customer Care Manager, Zelesta

[See case study](https://chatarmin.com/en/case-studies/zelesta-cx)

## Three steps to an agent that knows your shop

No long setup project. Our team gets you live with you, step by step.

### It learns your shop and brand

From your shop URL it reads your catalog, prices, shipping and return policies and FAQ, and picks up your tone, formal or casual.

- Catalog, policies and FAQ
- Your tone of voice

- yourshop.com (Products, shipping, returns)
- Help center (FAQ and guides)
- Ticket history (Answers your team already gave)

### It keeps learning from your team

Resolved tickets and feedback turn into knowledge for the next case, so the agent gets better every week instead of staying as clueless as on day one.

- From every resolved ticket
- From every correction

### You set the rules, then go live

Choose per action whether it runs on its own or waits for approval. Test runs simulate every write before a real customer sees it.

- Draft mode or auto-send
- Sensitive topics go to your team

## Plugs into your e-commerce stack

armincx connects deeply with the tools you already use, from your shop system to logistics.

- **[Shopify](https://chatarmin.com/en/integration/shopify)**: Orders, returns and shipping status, with actions the agent can run.
- **[Klaviyo](https://chatarmin.com/en/integration/klaviyo)**: Customer data and segments from Klaviyo, next to every ticket.
- **[Xentral](https://chatarmin.com/en/integration/xentral)**: Invoices, delivery status and product data straight from Xentral.
- **[JTL](https://chatarmin.com/en/integration/jtl)**: Orders, customer data and stock levels from JTL-Wawi.
- **[DHL](https://chatarmin.com/en/integration/dhl)**: Track parcels, create labels and manage returns.
- **[Returnista](https://chatarmin.com/en/integration/returnista)**: Return labels and refunds from the support inbox.

## armincx compared with classic helpdesks

What DACH e-commerce brands told us when they switched.

| Feature | armincx | Gorgias, Zendesk, Freshdesk |
| --- | --- | --- |
| Platform: AI agents that run actions in your shop and ERP | Yes | No |
| Platform: Approval per action before anything risky | Yes | No |
| Platform: Multi-brand and multi-shop in one inbox | Yes | No |
| Platform: Marketplaces and phone next to WhatsApp and email | Yes | No |
| Built for DACH: Billbee, Xentral, JTL and DHL built in | Yes | No |
| Built for DACH: German support from the founders on Slack | Yes | No |
| Built for DACH: Flexible pricing, not per seat | Yes | No |

_Based on what customers told us across 200+ calls with German e-commerce brands._

## Why brands switched

E-commerce teams from the DACH region, in their own words.

> Every channel, one AI, ERP integration with billbee, and hands-on support from the founders over Slack Connect, WhatsApp marketing and email included. Moving from Gorgias to armincx was a no-brainer.
>
> — Philipp Riedl, Founder, Vetain

> armincx plugs into our entire tech stack and even automates the Asana tickets for our logistics. Seriously impressed with it.
>
> — Christoph Lung, CEO, Duschbrocken

> POV: how to scale an ecom business to 20M with 2.5 FTE in CS.
>
> — Finn Fleischer, FarbenLöwe

> Finally an AI that doesn’t hallucinate.
>
> — Eren Karacabay, vitabay

[All case studies](https://chatarmin.com/en/case-studies)

## Trusted by e-commerce brands across the DACH region

Marc O'Polo, Smilodox, Sheko, Holy, Waterdrop, Nucao, Paigh, Vitabay, Hans Brainfood, Snushero, Braun Büffel, Moleqlar, Purora, Bedrop, Besser im Glas, Bitterliebe, Emma & Noah, Fairnatural, Mozart Bett, MyHarry, Naughty Nuts, Neoh, Paul Valentine, Sizzlebrothers, Vetain, Rudelkönig, Duschbrocken

## Frequently asked questions

### How is your AI different from a regular chatbot?

Regular chatbots follow rigid scripts and hand off fast. armincx understands context, takes real actions in your shop, and resolves the whole case, not just the first reply.

### What does the AI actually automate?

The everyday requests: tracking, returns, invoices, address changes, product advice and cancellations. Up to 90% of your repetitive tickets.

### How do I control what the AI says and does?

You choose draft or auto-send, set the tone and the topics that go straight to your team, and decide per action whether it runs on its own or asks for approval.

### Does it work across all channels and fit my stack?

Yes. It runs across WhatsApp, email, social, chat and phone, and connects with Shopify, Shopware, JTL, Xentral, Billbee and more.

### How do migration and onboarding work?

We migrate your tickets, macros and contacts, train the agent on your history and set up the first workflows with you. Your dedicated contact is on Slack.

### How does pricing work?

Flexible and transparent, not per seat. Reach out and we put together a quote for your volume and setup.

## Fewer tickets. Happier customers.

A demo with your channels, your tickets and your use cases.

- [Book a demo](https://chatarmin.com/en/demo)
- [Try for free](https://chatarmin.com/en/signup-overview)