Resolve PayPal Disputes in the Ticket, Not the Resolution Center.

PayPal and armincx: Connection, Dispute Tickets and AI Actions

The armincx PayPal integration brings your PayPal disputes into the inbox: every dispute becomes a ticket, and your team or the AI agent responds to it right there. A dispute is opened when a buyer reports an order to PayPal as not received or not as described, or files a chargeback.

The Connection

You need a PayPal REST app with Disputes enabled, created in the PayPal Developer Dashboard. From this app, copy the Client ID and Client Secret from the Live tab, not from Sandbox. armincx always uses PayPal's live API, so sandbox credentials don't work.

Under Integrations, select PayPal, add a display name if you like and paste the two values. For several merchant accounts, repeat this step. Each account brings its own disputes.

How the Tickets Are Created

Disputes also appear in the customer panel of every ticket from that customer, open and resolved. armincx updates them as soon as something changes at PayPal and also reconciles every few hours.

What the AI Agent Can Do

Your AI agents get read and write actions:

• Read: find a customer's disputes via their email address and load the current state of a dispute directly from PayPal
• Write: send a message, make an offer, provide evidence, escalate, accept the claim, appeal and acknowledge a returned item

Make offer and Accept claim require approval by your team by default. For the other actions, you set the approval yourself.

You'll find the step-by-step guide in our documentation.

Evidence That Doesn't Get Stuck in the Inbox

When PayPal requests evidence, time matters. With the dispute in the ticket, your team has everything in one place: PayPal's request, the customer's messages and their other tickets.

What you can provide:

• Files: PDF, PNG, JPG or GIF, up to 10 MB per file and 50 MB per submission
• Note: up to 2,000 characters explaining the case
• From the inbox: your team uploads files straight from their computer
• Via AI agent: the agent can use attachments the customer sent in the ticket

The Right Response at the Right Time

PayPal decides which response is allowed at each stage of a dispute. You can see what's possible right now in the dispute detail in armincx.

Rules for the AI Agent

Give the agent a fixed order of steps: look up the customer's disputes first, then load the current state of the dispute from PayPal, and only use offer and accept types shown there. Keep everything that moves money subject to approval until you trust the process.

When PayPal in armincx Pays Off

The integration is built for shops that offer PayPal as a payment method and handle customer service with armincx.

When Disputes Bounce Between Inbox and PayPal

Customer email in the inbox, dispute in the Resolution Center: whoever handles both keeps switching tools. With armincx, both sit in the same ticket.

When Evidence Is Needed Under Time Pressure

Photos, screenshots, documents: what the customer sent in the ticket, the AI agent can submit as evidence.

When You Have Several PayPal Accounts

Each merchant account is connected separately. With clear display names, you always know which shop a dispute belongs to.

What Does the PayPal Integration Cost?

The PayPal integration is part of armincx. To connect, you need a PayPal merchant account with a REST app that has Disputes enabled.

What armincx costs for your team depends on your ticket volume and the channels you use. In a call, we'll work through your setup with you.