You're looking for Lime Connect pricing and run into a new name. Userlike became Lime Connect on 10 September 2025. The product stayed the same, and so did the pricing logic: four plans plus add-ons for AI, workflows and WhatsApp. These add-ons decide whether you stay at 130 euros a month or end up far higher. This article walks through every current plan (as of June 2026), the real cost drivers, and which Shopify and e-commerce setups Lime Connect actually fits.
What is Lime Connect (formerly Userlike)?
Lime Connect is software for website chat, customer messaging and AI-assisted support. The company is based in Cologne, Germany, and has belonged to Lime Technologies, a CRM provider from Lund in Sweden, since 2021. In September 2025, Userlike officially became Lime Connect. Nothing changed in the feature set for customers, only the name and login domain (app.lime-connect.com) are new.
At its core it's a website live chat, extended with WhatsApp, Instagram, Facebook, email and SMS in one central inbox. On top sit AI agents and a copilot for support. Hosting runs on European, ISO-27001-certified servers, and the vendor advertises full GDPR compliance and a data processing agreement. Reference customers include Toyota, TUI Austria and PSD Bank Nürnberg.
One thing matters for e-commerce: Lime Connect is at heart a support and messaging platform. WhatsApp marketing runs as an add-on module, not as the centerpiece. That shapes the pricing too.
Lime Connect Pricing 2026: The Four Plans in Detail
Lime Connect has four plans. All prices are net, plus VAT, and quoted in euros, since the vendor is based in Germany. Paying annually lowers the monthly price noticeably. On the Team plan it drops from 130 to 90 euros, roughly 30 percent.
| Plan | Monthly | Annual (per month) | Seats | WhatsApp numbers | Best for |
|---|---|---|---|---|---|
| Free | €0 | €0 | 1 | – | testing, a single website chat |
| Team | from €130 | from €90 | 4 | 2 | small teams, first channels |
| Corporate | from €350 | from €290 | 10 | 4 | growing service teams |
| Flex | on request | on request | 10+ | 4+ | larger organizations |
A few details get lost in plan comparisons. Seats count for every user. Even admins who never chat need a license. The WhatsApp channel only arrives with Team, and the Free plan runs website chat only. The 14-day trial starts with Corporate features. After that, your account automatically drops back to Free. And the add-ons that matter, like AI agents and WhatsApp campaigns, cost extra and are only available from Team upward.
You'll find the current plans on the Lime Connect pricing page.
My take: The entry price of 130 euros is fair for four seats. The real price sits with the add-ons.
The Add-ons: Where the Costs Really Come From
From the Team plan you can bolt on four modules. They're the reason Lime Connect pricing often lands higher in practice than the plan price suggests.
The Connect AI Agent costs from 99 euros a month, including 100 conversations. Billing is per conversation, not per individual message. A conversation is one complete chatbot interaction in a session. The Connect AI Copilot is 19 euros per month and user, and suggests replies. Workflows start at 50 euros a month for 1,000 runs. WhatsApp Campaigns cost 39 euros a month plus Meta's fees per proactive message.
A sample calculation for a small support team: Team plan (130 euros) plus one AI agent (99 euros) plus Copilot for two staff (38 euros) comes to around 267 euros a month. Meta's WhatsApp fees come on top.
My take: The pricing model is transparent but modular. Anyone serious about AI automation and WhatsApp marketing should budget three to four times the entry price. We've broken down how Chatarmin and Lime Connect compare directly in a separate piece.
What Does WhatsApp Cost with Lime Connect?
WhatsApp comes with Lime Connect from the Team plan. The cost depends on the type of message.
If you reply to a customer inquiry within 24 hours, the message is free. If you send proactive newsletters, offers or status updates, two costs apply: a Meta fee per message and the WhatsApp Campaigns add-on at 39 euros a month. Under 100 proactive messages you don't need the add-on, and 100 are included in the Team plan.
Handy: you can use the same WhatsApp number for support and campaigns. Your customers choose at opt-in whether they get marketing or only message support. For how a WhatsApp-first provider compares, see our look at Superchat as an alternative.
What this means for you: WhatsApp marketing is an add-on module on a support platform at Lime Connect. For pure service cases, that's enough. If WhatsApp is meant to become your central revenue channel, with campaigns, flows and deep shop integration, it's worth looking at a tool built for exactly that. Open rates north of 80 percent are standard on WhatsApp, and the channel only pays off when marketing and shop data run together.
Lime Connect from an E-Commerce Angle: Strengths and Limits for Shopify Merchants
What does a Shopify or JTL merchant get with Lime Connect, and where are the limits?
The platform is strong at classic customer dialogue. Website chat, video calls, screen sharing, live translation and one central inbox for every channel. Add European hosting and GDPR compliance, which is often the deciding factor in the DACH region (Germany, Austria, Switzerland). For teams that run a lot of advisory conversations through the website, that's a solid package.
The limits show in the depth of e-commerce automation. Lime Connect is a messaging and support tool with an AI layer on top. Typical merchant wishes go further: handle returns straight from the ticket, pull shipping status automatically, cancel orders, change addresses. Actions like these need deep integration with shop and ERP systems such as JTL, Shopware, Xentral or Billbee. This is where support automation like armincx comes in, executing these workflows directly from Shopify data and, by its own account, automating 70 to 80 percent of standard tickets.
My take: Lime Connect is a good choice for multichannel support. For deep shop automation and WhatsApp-driven marketing, look at tools that are at home in e-commerce.
Is Lime Connect Worth It? Strengths, Limits and Alternatives
Lime Connect earns solid reviews. On G2 it sits at around 4.4 out of 5 across more than 450 reviews (as of June 2026), most of them from smaller companies. Users praise the value for money for small teams and the free plan. Criticism centers on one point: costs rise with every additional seat license, and some advanced features only appear in the higher plans. For a broad overview of comparable tools, see our roundup of Lime Connect alternatives.
For teams focused on website chat and GDPR-compliant multichannel support, Lime Connect is a good base, especially if AI automation is meant to come in step by step without paying per ticket. If WhatsApp is your main revenue channel, or you need deep automation with Shopify, JTL and Xentral, it's worth comparing specialized e-commerce tools. You'll find the reviews cited here collected on G2.
Want to see what WhatsApp marketing and AI support look like for your shop specifically? Book a demo and run the numbers on your potential. 15 minutes, free, clear numbers.
Frequently Asked Questions About Lime Connect Pricing
How much does Lime Connect cost per month?
Lime Connect starts at 0 euros on the Free plan. The Team plan costs from 130 euros a month (from 90 euros billed annually), Corporate from 350 euros, Flex on request. All prices are net.
Is Lime Connect the same as Userlike?
Yes. Userlike was renamed Lime Connect in September 2025. The product, contracts and feature set stay the same, only the name and login domain changed.
Does WhatsApp cost extra with Lime Connect?
It depends. Replies to customer inquiries within 24 hours are free. For proactive messages, a Meta fee per message and the WhatsApp Campaigns add-on (39 euros a month) apply.
Does Lime Connect have a free plan?
Yes. The Free plan costs nothing and includes a website chat with one seat and unlimited conversations. WhatsApp and other channels are available from the Team plan.
What does AI automation cost with Lime Connect?
The Connect AI Agent costs from 99 euros a month including 100 conversations, the Copilot 19 euros per month and user. Both are available from the Team plan. Billing is per conversation, not per individual message.
Who is Lime Connect worth it for in e-commerce?
It depends. For teams focused on website chat and multichannel support, Lime Connect is a solid choice. Anyone needing deep Shopify or JTL automation and WhatsApp-driven marketing should compare specialized tools.
