# OTTO Market questions in the same inbox

> Customer messages from OTTO Market arrive as tickets next to shop email, WhatsApp and Instagram, with the same routing and AI drafts.

Source: https://chatarmin.com/en/integration/otto

## How you connect OTTO Market

1. Connect an email channel in Chatarmin
2. Forward your OTTO customer messages to it

## What flows in

- Every OTTO message becomes a ticket
- Replies go back to the customer the same way

## In the ticket

- Tags, assignment and priority like any channel
- AI reply drafts in your brand tone

## Good to know

- Connected by email forwarding, no OTTO API
- Cancellations and refunds stay in OTTO Partner Connect

## More Shop systems integrations

- [Shopify](https://chatarmin.com/en/integration/shopify.md)
- [Shopware 6](https://chatarmin.com/en/integration/shopware.md)
- [WooCommerce](https://chatarmin.com/en/integration/woocommerce.md)
- [Amazon Seller Central](https://chatarmin.com/en/integration/amazon-seller-central.md)

## Questions about OTTO Market

### Is OTTO Market included in my plan?

Ask us in a demo and we will check which plan fits your stack.

### What if I need something OTTO Market does not cover yet?

Chatarmin offers an API and webhooks, and AI agents can connect further apps through connectors. Tell us what you need.