# Kaufland marketplace questions in the same inbox

> Kaufland messages run as an email channel into the inbox. Your team answers them where it already handles shop email, WhatsApp and social.

Source: https://chatarmin.com/en/integration/kaufland

## How you connect Kaufland

1. Connect an email channel in Chatarmin
2. Forward your Kaufland customer messages to it

## What flows in

- Every Kaufland message becomes a ticket
- Replies go back to the customer by email

## In the ticket

- Tags, assignment and priority like any channel
- AI reply drafts in your brand tone

## Good to know

- Connected by email forwarding, no Kaufland API
- Cancellations and refunds stay in the Kaufland Seller Portal

## More Shop systems integrations

- [Shopify](https://chatarmin.com/en/integration/shopify.md)
- [Shopware 6](https://chatarmin.com/en/integration/shopware.md)
- [WooCommerce](https://chatarmin.com/en/integration/woocommerce.md)
- [Amazon Seller Central](https://chatarmin.com/en/integration/amazon-seller-central.md)

## Questions about Kaufland

### Is Kaufland included in my plan?

Ask us in a demo and we will check which plan fits your stack.

### What if I need something Kaufland does not cover yet?

Chatarmin offers an API and webhooks, and AI agents can connect further apps through connectors. Tell us what you need.